Pam Kallay Email & Phone Number | A highly successful manager with over 24 years experience in team motivation, call centre, complaint/quality centre development & implementation within a sales and service environment for major financial/Telecommunication and institutions. Improving performance, delivering growth and driving transformation programmes using strong business leadership and client relationship skills. Strategic in approach, developing and delivering innovative business solutions by defining frameworks, aligning processes and managing risk against stakeholder and client requirements within cultural centric operations. Specialties: Vendor Management Business Development Quality and Complaint Management: on/off-shore Managing Interpersonal Relationships Governance, Risk and Controls & Audits People/Operations Management Client/Outsource Supplier Management Business/Change Management Fluent 4 languages, (English, Hindi, Urdu and Punjabi)

Pam Kallay

A highly successful manager with over 24 years experience in team motivation, call centre, complaint...
Mastercard, 10 Upper Bank Street, United Kingdom

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Pam Kallay’s Email pam_kallay@mastercard.com

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Pam Kallay’s Location Mastercard, 10 Upper Bank Street, United Kingdom

Pam Kallay’s Current Industry Mastercard Lifestyle Services

Pam Kallay’s Prior Industry Lsg

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Work Experience

Mastercard

Vice President -Global Contact Centre Management

2017-03-01 00:00:00 - Present

Lifestyle Services

Head of Orange Outbound

2005-01-01 00:00:00 - Present

Lsg

Quality/CR Operations Manager

2005-02-01 00:00:00 - 2011-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Pam Kallay

Pam Kallay is located at
Mastercard, 10 Upper Bank Street, United Kingdom

Pam Kallay is a A highly successful manager with over 24 years experience in team motivation, call centre, complaint/quality centre development & implementation within a sales and service environment for major financial/Telecommunication and institutions. Improving performance, delivering growth and driving transformation programmes using strong business leadership and client relationship skills. Strategic in approach, developing and delivering innovative business solutions by defining frameworks, aligning processes and managing risk against stakeholder and client requirements within cultural centric operations. Specialties: Vendor Management Business Development Quality and Complaint Management: on/off-shore Managing Interpersonal Relationships Governance, Risk and Controls & Audits People/Operations Management Client/Outsource Supplier Management Business/Change Management Fluent 4 languages, (English, Hindi, Urdu and Punjabi)