Pam Burleson Email & Phone Number | I'm always open to explore new opportunities. Recently accepted new exciting opportunity with Kaiser Permanente in the RITO OffShore Vendor Ops./Mgmt. Previous position was ITS Vendor Performance/Reporting Manager, working in ITSM VMO is an excellent move in my career path, moving towards the realm of business driven roles. CHI is an excellent company with FANTASTIC people where I learned a lot and gained invaluable experience and enjoyed the ride! I have extensive Technical experience in a variety of industries, companies & disciplines. Excellent verbal/written communications skills, experience working in a team as well as individual roles. I'm a people person and driven by success, excellence and performance. I'm dependable, adaptable, punctual, dedicated and possess good organizational abilities. I have excellent morals and values, and a "can-do" attitude with outstanding verbal and written communicational skills. Expertise: * Vendor Management (VMO) * Performance & Trend Reporting * Managerial/Supervisory * Vendor Governance * Compliance (Vendor, processes & industry standards) * SLA, KPI & CPI Benchmarking, Monitoring & Analytics * Dashboards * Escalations * Mediations, Conflict Resolution * Sourcing Partnership * Service, Call Center & Help Desk management * Process development & improvement * Liaison (Enterprise wide, all levels) * Communication * Facilitation (Meetings, Forums & Training) * Project, Crisis, Incident Management I currently hold several certifications MCSA/MCP/Security+/A+ & ITIL v.3. In addition, I currently hold (active) Secret & Public Trust Clearances and Previously held a Top Secret Clearance (DoD).

Pam Burleson

I'm always open to explore new opportunities. Recently accepted new exciting opportunity with Kaiser...
Aurora, Colorado, United States

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Pam Burleson’s Email pam.burleson@kaiserpermanente.org

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Pam Burleson’s Location Aurora, Colorado, United States

Pam Burleson’s Current Industry Kaiser Permanente

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Work Experience

Kaiser Permanente

Sr. Business Operations Analyst

2015-03-01 00:00:00 - Present

Catholic Health Initiatives

ITS Vendor Performance/Reporting Manager

2013-12-01 00:00:00 - 2015-01-01 00:00:00

Harris

Supervisor Service Desk

2009-08-01 00:00:00 - 2013-09-01 00:00:00

Travelport

Sr. Technical Analyst

2006-08-01 00:00:00 - 2008-09-01 00:00:00

The Library

Supervisor On-Line Support Services

2005-03-01 00:00:00 - 2006-06-01 00:00:00

Centurylink

Sr. Sales & Service Consultant

2003-08-01 00:00:00 - 2005-02-01 00:00:00

Covad Communications

DSL Helpdesk Representative

2003-05-01 00:00:00 - 2003-07-01 00:00:00

American Family Insurance

Sr. Claims Adjuster

2002-04-01 00:00:00 - 2003-02-01 00:00:00

Allied A Member Of Nationwide Insurance

Sr. Claims Adjuster

1999-02-01 00:00:00 - 2001-11-01 00:00:00

Allstate Insurance

Sr. Claims Adjuster Assistant

1996-09-01 00:00:00 - 1999-02-01 00:00:00

Eds

Sr. Systems Engineer Technical Analyst

1989-02-01 00:00:00 - 1991-04-01 00:00:00

Aep Energy

Database Support Coordinator

1985-10-01 00:00:00 - 1989-02-01 00:00:00

Ncnb

Sr. Secretary/Admin Assistant

1984-08-01 00:00:00 - 1985-08-01 00:00:00

Texas Instruments

Sr. Customer Service Representative (DoD)

1983-07-01 00:00:00 - 1984-07-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Pam Burleson

Pam Burleson is located at
Aurora, Colorado, United States

Pam Burleson is a I'm always open to explore new opportunities. Recently accepted new exciting opportunity with Kaiser Permanente in the RITO OffShore Vendor Ops./Mgmt. Previous position was ITS Vendor Performance/Reporting Manager, working in ITSM VMO is an excellent move in my career path, moving towards the realm of business driven roles. CHI is an excellent company with FANTASTIC people where I learned a lot and gained invaluable experience and enjoyed the ride! I have extensive Technical experience in a variety of industries, companies & disciplines. Excellent verbal/written communications skills, experience working in a team as well as individual roles. I'm a people person and driven by success, excellence and performance. I'm dependable, adaptable, punctual, dedicated and possess good organizational abilities. I have excellent morals and values, and a "can-do" attitude with outstanding verbal and written communicational skills. Expertise: * Vendor Management (VMO) * Performance & Trend Reporting * Managerial/Supervisory * Vendor Governance * Compliance (Vendor, processes & industry standards) * SLA, KPI & CPI Benchmarking, Monitoring & Analytics * Dashboards * Escalations * Mediations, Conflict Resolution * Sourcing Partnership * Service, Call Center & Help Desk management * Process development & improvement * Liaison (Enterprise wide, all levels) * Communication * Facilitation (Meetings, Forums & Training) * Project, Crisis, Incident Management I currently hold several certifications MCSA/MCP/Security+/A+ & ITIL v.3. In addition, I currently hold (active) Secret & Public Trust Clearances and Previously held a Top Secret Clearance (DoD).

Pam Burleson currently works in the Kaiser Permanente |

No Languages Available

Pam Burleson has prior
experience in the following industries:
Catholic Health Initiatives | Harris | Travelport | The Library | Centurylink | Covad Communications | American Family Insurance | Allied A Member Of Nationwide Insurance | Allstate Insurance | Eds | Aep Energy | Ncnb | Texas Instruments

Pam Burleson has the following professional experience:
Kaiser Permanente | Catholic Health Initiatives | Harris | Travelport | The Library | Centurylink | Covad Communications | American Family Insurance | Allied A Member Of Nationwide Insurance | Allstate Insurance | Eds | Aep Energy | Ncnb | Texas Instruments