Olumide Aluko Email & Phone Number | Results-driven Global Support Executive with extensive experience in diverse industries such as cybersecurity and Information Technology (IT) Infrastructure management. Renowned for transforming and scaling support organizations globally. Proficient in bridging the gap between business and technical requirements, constantly achieving outstanding customer experience, and fostering team growth through the principles of servant leadership. Core Competencies: • Strategic Leadership and Vision: Demonstrate strategic acumen and visionary prowess in establishing a clear trajectory for technical support teams aligning with company objectives. Develop comprehensive long-term strategies and key performance indicators (KPIs), and nurture constant innovation and advancement. • Global Team Management: Exhibit adeptness in managing substantial teams of 200 to 300 or more support engineers worldwide, ensuring optimal functionality and coherence through cultivating a unified and collaborative team culture and cross-functional collaboration. • Operational Excellence and Efficiency: Proven history of driving operational refinement and efficacy within the technical support domain, showcased through implementing best practices, strategic automation, and technological integration. Achieve efficiency and decrease response times, contributing to enhanced overall performance. • Customer-Centric Approach: Devoted to a customer-centric approach, and dedicated to delivering unparalleled customer experiences by incorporating feedback, analyzing trends, and using insights to drive product and service improvements. Feel free to reach out to me via DM or at olualuko@gmail.com #TechnicalSupport #CustomerExperience #Leadership #Innovation #GlobalImpact

Olumide Aluko

Results-driven Global Support Executive with extensive experience in diverse industries such as cybe...
Austin, Texas, United States

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Olumide Aluko’s Email oaluko@rapid7.com

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Olumide Aluko’s Location Austin, Texas, United States

Olumide Aluko’s Current Industry Snyk

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Work Experience

Snyk

VP, Technical Support

2023-12-01 00:00:00 - Present

Rapid7

VP Global Customer Support

2022-03-01 00:00:00 - 2023-08-01 00:00:00

Solarwinds

GVP, Global Support

2015-04-01 00:00:00 - 2022-02-01 00:00:00

Rackspace Hosting

Sr. Director - Fanatical Support

2010-11-01 00:00:00 - 2015-04-01 00:00:00

Rackspace Technology

Director - Data Protection Services

2008-05-01 00:00:00 - 2010-11-01 00:00:00

Dell Technologies

Regional Delivery Manager - Dell Professional Services

2006-03-01 00:00:00 - 2008-05-01 00:00:00

Dell

Solution Architect

2004-11-01 00:00:00 - 2006-03-01 00:00:00

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FAQ About Olumide Aluko

Olumide Aluko is located at
Austin, Texas, United States

Olumide Aluko is a Results-driven Global Support Executive with extensive experience in diverse industries such as cybersecurity and Information Technology (IT) Infrastructure management. Renowned for transforming and scaling support organizations globally. Proficient in bridging the gap between business and technical requirements, constantly achieving outstanding customer experience, and fostering team growth through the principles of servant leadership. Core Competencies: • Strategic Leadership and Vision: Demonstrate strategic acumen and visionary prowess in establishing a clear trajectory for technical support teams aligning with company objectives. Develop comprehensive long-term strategies and key performance indicators (KPIs), and nurture constant innovation and advancement. • Global Team Management: Exhibit adeptness in managing substantial teams of 200 to 300 or more support engineers worldwide, ensuring optimal functionality and coherence through cultivating a unified and collaborative team culture and cross-functional collaboration. • Operational Excellence and Efficiency: Proven history of driving operational refinement and efficacy within the technical support domain, showcased through implementing best practices, strategic automation, and technological integration. Achieve efficiency and decrease response times, contributing to enhanced overall performance. • Customer-Centric Approach: Devoted to a customer-centric approach, and dedicated to delivering unparalleled customer experiences by incorporating feedback, analyzing trends, and using insights to drive product and service improvements. Feel free to reach out to me via DM or at olualuko@gmail.com #TechnicalSupport #CustomerExperience #Leadership #Innovation #GlobalImpact

Olumide Aluko currently works in the Snyk |

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Olumide Aluko has prior
experience in the following industries:
Rapid7 | Solarwinds | Rackspace Hosting | Rackspace Technology | Dell Technologies | Dell

Olumide Aluko has the following professional experience:
Snyk | Rapid7 | Solarwinds | Rackspace Hosting | Rackspace Technology | Dell Technologies | Dell