Olivier Jouve

Olivier Jouve

Chief Product Officer, Genesys
North Carolina, United States

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Work Experience

Genesys

EVP & Chief Product Officer

2022-12-01 - Present

IBM

Global Vice President, Offering Management, Watson IOT, IBM

2016-03-01 - 2017-07-01

SPSS, Inc

Vice President Corporate Development

2007-08-01 - 2009-11-01

WebCarCenter.com, Portalys, Art Guardian, Voozici.com

Co-Founder, Managing Director

2000-04-01 - 2007-01-01

LexiQuest. sold to SPSS Inc.

COO and VP Sales/Marketing EMEA

2000-01-01 - 2002-01-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian