Odi Agenmonmen Email & Phone Number | I am a results-oriented business leader with an exceptional reputation in digital transformation, operations excellence and change management that deliver superior customer experiences. I began my career in the manufacturing and supply chain industry excelling at lean/six sigma as well as quality management programs to eliminate waste, reduce cost and boost productivity. From there, I went on to lead the operations transformation of a multi-million direct channel to retail/ODM model. In the last decade, my experiences shifted to improving the customer experience while creating hyper-efficient operations that scale to drive business growth mainly in the digital, sales, eCommerce and customer care space. In my free time, I co-founded an eCommerce and a marketing business and grew sales by an average of over 40% each year. ** Career Highlights ** - A senior leader with 18 years of overall experience in delivering operational simplification, exceptional change management practices, and developing innovative solutions towards growth within advertising, eCommerce, marketing, supply chain, customer experience, care, and manufacturing industries. - Skilled in project management, sales operations, budget planning, P&L ownership, change management, six sigma/continuous improvement, vendor management, building partnerships, customer service enhancement, analytics & data science, product quality, audit & user acceptance testing, product management, customer satisfaction, AI/ML/NLP applications and executive presentation. - Customer-first obsession with well-honed client management skills, outstanding analytical and problem-solving abilities; able to deliver quantifiable results that exceed objectives. - Successfully led organization of 7+ Sr management direct reports with over 300 FTEs and 10K+ contractors across multiple countries, cultures and time zones. - Delivered 500M+ in accretive revenue, 50M+ in cost savings, and over 4000 bps in CSAT/NPS growth. - Strong entrepreneurial mindset. Co-founded 1.3M eCommerce + marketing services startup businesses.

Odi Agenmonmen

I am a results-oriented business leader with an exceptional reputation in digital transformation, op...
Austin, Texas, United States

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Odi Agenmonmen’s Email odi.agenmonmen@meta.com

Odi Agenmonmen’s Phone Numbers +1 800-689-1789,+1 843-608-****

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Odi Agenmonmen’s Location Austin, Texas, United States

Odi Agenmonmen’s Current Industry Capital One

Odi Agenmonmen’s Prior Industry Meta | Lyft | Dell | Holcim

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Work Experience

Capital One

Vice President, Customer Experience Operations

2023-10-01 00:00:00 - Present

Lyft

General Manager, Micro-Mobility

2019-01-01 00:00:00 - 2019-12-01 00:00:00

Dell

Director, eCommerce Customer Experience and Operations

2017-09-01 00:00:00 - 2018-12-01 00:00:00

Holcim

Electrical/Controls Engineering Intern, Process Engineering & Maintenance

2003-01-01 00:00:00 - 2004-01-01 00:00:00

Skills

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Languages

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FAQ About Odi Agenmonmen

Odi Agenmonmen is located at
Austin, Texas, United States

Odi Agenmonmen is a I am a results-oriented business leader with an exceptional reputation in digital transformation, operations excellence and change management that deliver superior customer experiences. I began my career in the manufacturing and supply chain industry excelling at lean/six sigma as well as quality management programs to eliminate waste, reduce cost and boost productivity. From there, I went on to lead the operations transformation of a multi-million direct channel to retail/ODM model. In the last decade, my experiences shifted to improving the customer experience while creating hyper-efficient operations that scale to drive business growth mainly in the digital, sales, eCommerce and customer care space. In my free time, I co-founded an eCommerce and a marketing business and grew sales by an average of over 40% each year. ** Career Highlights ** - A senior leader with 18 years of overall experience in delivering operational simplification, exceptional change management practices, and developing innovative solutions towards growth within advertising, eCommerce, marketing, supply chain, customer experience, care, and manufacturing industries. - Skilled in project management, sales operations, budget planning, P&L ownership, change management, six sigma/continuous improvement, vendor management, building partnerships, customer service enhancement, analytics & data science, product quality, audit & user acceptance testing, product management, customer satisfaction, AI/ML/NLP applications and executive presentation. - Customer-first obsession with well-honed client management skills, outstanding analytical and problem-solving abilities; able to deliver quantifiable results that exceed objectives. - Successfully led organization of 7+ Sr management direct reports with over 300 FTEs and 10K+ contractors across multiple countries, cultures and time zones. - Delivered 500M+ in accretive revenue, 50M+ in cost savings, and over 4000 bps in CSAT/NPS growth. - Strong entrepreneurial mindset. Co-founded 1.3M eCommerce + marketing services startup businesses.