Octavian Gherman Email & Phone Number | Technical Assistance Center Manager in the Telecom industry. - 8+ years total experience in a Technical Support environment. - 7+ years experience in the telco industry. - 2+ years of operational management and leadership experience. - Built a support team of 6 team members from the ground up in 2021 with 0 employee turnover thus far. - Led the team to successfully conquer our goals, handled over 7400 ticket in 2022 with 99.2% SLA achievement and over 6900 tickets in 2023 with 99.4% SLA achievement.

Octavian Gherman

Technical Assistance Center Manager in the Telecom industry. - 8+ years total experience in a Techni...
Bucharest, Bucharest, Romania

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Octavian Gherman’s Email ogherman@meti.fr

Octavian Gherman’s Phone Numbers

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Octavian Gherman’s Location Bucharest, Bucharest, Romania

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Manager, Technical Assistance Center

2021-08-01 00:00:00 - Present

NOC - Product Specialist

2020-07-01 00:00:00 - 2021-04-01 00:00:00

Technical Support Engineer

2015-11-01 00:00:00 - 2016-10-01 00:00:00

Bike Courier

2015-07-01 00:00:00 - 2015-10-01 00:00:00

Customer Support Representative

2014-11-01 00:00:00 - 2015-03-01 00:00:00

PR & Marketing Intern

2014-06-01 00:00:00 - 2014-11-01 00:00:00

IT Technician

2011-02-01 00:00:00 - 2012-02-01 00:00:00

Unqualified Laborer

2008-05-01 00:00:00 - 2009-07-01 00:00:00

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Octavian Gherman is a Technical Assistance Center Manager in the Telecom industry. - 8+ years total experience in a Technical Support environment. - 7+ years experience in the telco industry. - 2+ years of operational management and leadership experience. - Built a support team of 6 team members from the ground up in 2021 with 0 employee turnover thus far. - Led the team to successfully conquer our goals, handled over 7400 ticket in 2022 with 99.2% SLA achievement and over 6900 tickets in 2023 with 99.4% SLA achievement.

Octavian Gherman has prior
experience in the following industries:
Voxbone | Meti | Sinapseria | Premium It Technologies | Positive Communication | Hedda Soft | Ascensorul

Octavian Gherman has the following professional experience:
Bandwidth | Voxbone | Meti | Sinapseria | Premium It Technologies | Positive Communication | Hedda Soft | Ascensorul