Nubia Santal Email & Phone Number | I've been working in the quality area with a focus on quality control verification that identifies best practices, identify opportunities to address gaps in skills, behaviors, and processes to help drive operational performance. Proactively highlighting any new vulnerabilities in the process/system. Providing relevant, focused and timely feedback to agents to help improve performance. Effectively and accurately evaluating agent performance by aligning expectations and understanding evaluation criteria. Analyzing and balancing quality assessments to ensure audit accuracy, performing refreshers as corrective and preventive actions. Auditing random agent cases and targeting to help smooth compliance violations. Also observing the agents that fail the audit most frequently to determine the root cause of poor performance so that actions can be developed for coaching purposes. Ensuring customer and end-user satisfaction.

Nubia Santal

I've been working in the quality area with a focus on quality control verification that identifies b...
São Paulo, São Paulo, Brazil

*50 free lookup(s) per month.

Nubia Santal’s Phone Numbers

Get NUBIA’s Phone Number (For Free)

Social Media

Nubia Santal’s Location São Paulo, São Paulo, Brazil

Nubia Santal’s Current Industry

Nubia Santal’s Prior Industry Unifecaf | Centro De Referencia Da Assistencia Social Cras

Find accurate emails & phone numbers for over 700M professionals.

Quality Analyst

Present

Estagiária Em Psicologia

2022-01-01 00:00:00 - 2023-12-01 00:00:00

Aluno Estagiário

2020-11-01 00:00:00 - 2020-12-01 00:00:00

No Skills Available

No Languages Available

Nubia Santal is a I've been working in the quality area with a focus on quality control verification that identifies best practices, identify opportunities to address gaps in skills, behaviors, and processes to help drive operational performance. Proactively highlighting any new vulnerabilities in the process/system. Providing relevant, focused and timely feedback to agents to help improve performance. Effectively and accurately evaluating agent performance by aligning expectations and understanding evaluation criteria. Analyzing and balancing quality assessments to ensure audit accuracy, performing refreshers as corrective and preventive actions. Auditing random agent cases and targeting to help smooth compliance violations. Also observing the agents that fail the audit most frequently to determine the root cause of poor performance so that actions can be developed for coaching purposes. Ensuring customer and end-user satisfaction.