Nrupesh Patel Email & Phone Number |  A visionary professional offering over 21 years of experience in Customer Lifecycle management  Experience in delivering repeated success in structuring high-performing staff, streamlining processes, and implementing supporting technology to reduce expenditures, boost productivity, and increase profits  Led & managed process improvement initiatives & provided clients & business, benefits such as increased process efficiency, reduced staff/ cost, decreased ops. risk and improved quality of service  Built & maintained excellent relations with key internal stakeholders and worked towards achieving common organizational objectives  Experienced in developing & streamlining processes, managing SLAs deliverables, process re-engineering initiatives and delivering efficiency gains  Experience in spearheading entire operations functions with large resource, driving customer satisfaction by chalking out strategies to retain & acquire new customers  Client-focused professional with experience in managing customer-centric operations and ensuring customer satisfaction by meeting delivery and service quality standards  Strong management skills - leading & motivating 26 individuals to maximize levels of productivity; a knack for motivating the team for exceeding customer expectations in the delivery of committed services. NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER  Conducted multiple surveys to improve the process & performance of the employees such as White Paper Surveys and others  Migrated the process from US to India in 12 months & reduced the cost resulting high profitability  Received the following awards in Sterling: o Employee of the Month award for best leadership practices - Mar 2011 o Operations MVP award for consistent and best productivity

Nrupesh Patel

 A visionary professional offering over 21 years of experience in Customer Lifecycle management ...
Edison, New Jersey, United States

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Nrupesh Patel’s Email pnrup@yahoo.co.in

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Nrupesh Patel’s Location Edison, New Jersey, United States

Nrupesh Patel’s Current Industry Amneal Pharmaceuticals

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Work Experience

Amneal Pharmaceuticals

Transdermal Operator

2022-12-01 00:00:00 - Present

Premier Federal

Senior Customer Service Representative

2019-08-01 00:00:00 - 2022-04-01 00:00:00

Office Beacon

Team Leader Customer Service

2016-08-01 00:00:00 - 2018-12-01 00:00:00

Orion India Systems

Support Associate

2013-09-01 00:00:00 - 2015-03-01 00:00:00

Sterling Information Resources

Team Coach - Order Creation Dept.

2008-05-01 00:00:00 - 2013-01-01 00:00:00

Altius Customer Services

Credit Check Executive

2007-04-01 00:00:00 - 2008-05-01 00:00:00

Radius Infosource

CS - US Outbound Voice Process

2006-03-01 00:00:00 - 2007-02-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Nrupesh Patel

Nrupesh Patel is located at
Edison, New Jersey, United States

Nrupesh Patel is a  A visionary professional offering over 21 years of experience in Customer Lifecycle management  Experience in delivering repeated success in structuring high-performing staff, streamlining processes, and implementing supporting technology to reduce expenditures, boost productivity, and increase profits  Led & managed process improvement initiatives & provided clients & business, benefits such as increased process efficiency, reduced staff/ cost, decreased ops. risk and improved quality of service  Built & maintained excellent relations with key internal stakeholders and worked towards achieving common organizational objectives  Experienced in developing & streamlining processes, managing SLAs deliverables, process re-engineering initiatives and delivering efficiency gains  Experience in spearheading entire operations functions with large resource, driving customer satisfaction by chalking out strategies to retain & acquire new customers  Client-focused professional with experience in managing customer-centric operations and ensuring customer satisfaction by meeting delivery and service quality standards  Strong management skills - leading & motivating 26 individuals to maximize levels of productivity; a knack for motivating the team for exceeding customer expectations in the delivery of committed services. NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER  Conducted multiple surveys to improve the process & performance of the employees such as White Paper Surveys and others  Migrated the process from US to India in 12 months & reduced the cost resulting high profitability  Received the following awards in Sterling: o Employee of the Month award for best leadership practices - Mar 2011 o Operations MVP award for consistent and best productivity - Nov 2008

Nrupesh Patel currently works in the Amneal Pharmaceuticals |

No Languages Available

Nrupesh Patel has prior
experience in the following industries:
Premier Federal | Office Beacon | Orion India Systems | Sterling Information Resources | Altius Customer Services | Radius Infosource

Nrupesh Patel has the following professional experience:
Amneal Pharmaceuticals | Premier Federal | Office Beacon | Orion India Systems | Sterling Information Resources | Altius Customer Services | Radius Infosource