Norm Odonnell Email & Phone Number | Norman has over 15 years of diversified experience working with various Avaya System platforms which include G3s, G3r, S8700, G650, and G450. In addition he has programmed and worked on Avaya Aura products including all Communication Manager releases up to the current virtual server release 6, Avaya Session and Systems managers, and Avaya Aura Messing. Has interfaced with Avaya Enablement Servers via portals. In addition, he has extensive knowledge and experience with Networking and Trunking which includes working with QSIG, SIP, Tie, and ISDN/PRI. He has experience configuring, testing, and turning up Avaya Trunking and Circuits. He has expertise with inbound and outbound call handling which involves building and configuring trunks and trunk groups. He also has experience manipulating the call flow through Route Patterns, AAR, ARS, UDP, Hunt Groups, VDNs, Vectors, and Incoming call handling. He has programmed Call Centers including Agents, Skill sets, Variables, BSR and CMS Supervisor. Implemented Avaya OneX mobile and IP Softphones. He specializes in the provisioning and implementation of all these services and facilities and is an expert at diagnosing and troubleshooting problems with the call flow between Avaya and other system platforms. He can also perform maintenance and alarm clearing on the Avaya System Platforms. Norman has worked as a vital resource and valued team member on several projects involving large Avaya Cores, Hubs and Spokes. Through Avaya curriculums, courses and testing in 2012 Norman has earned his Avaya Certification as an Avaya Implementation and Support Specialist (ACIS, ACSS). Norman is hard working, responsible and highly motivated. Relates well to people at all levels. Maintains poise and works well under pressure. Excellent communication and organizational skills. Proven technical knowledge. Skilled at assessing and resolving customer problems and insuring complete customer satisfaction. Loyal, dedicated and dependable.

Norm Odonnell

Norman has over 15 years of diversified experience working with various Avaya System platforms which...
Fort Pierce, Florida, United States

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Norm Odonnell’s Email nodonnell@att.net

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Norm Odonnell’s Location Fort Pierce, Florida, United States

Norm Odonnell’s Current Industry Nj Communications

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Work Experience

Nj Communications

Senior Avaya Engineer

2013-11-01 00:00:00 - Present

Teksystems

Senior Avaya Implementation Specialist

2013-02-01 00:00:00 - 2013-11-01 00:00:00

Hayes Computer Systems

Avaya Engineer

2011-11-01 00:00:00 - 2012-12-01 00:00:00

Thrupoint

Software Specialist

2010-08-01 00:00:00 - 2011-10-01 00:00:00

Tel One Communications

Software Specialist

2007-08-01 00:00:00 - 2008-01-01 00:00:00

Hci Technologies

Software Specialist

2006-01-01 00:00:00 - 2007-08-01 00:00:00

Avaya

Software Specialist

2000-01-01 00:00:00 - 2004-01-01 00:00:00

Lucent Technologies

System Consultant

1998-01-01 00:00:00 - 2000-01-01 00:00:00

At And T

Customer Project Manager

1990-01-01 00:00:00 - 1998-01-01 00:00:00

At And T Information Systems

Marketing Support Specialist

1984-01-01 00:00:00 - 1990-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Norm Odonnell

Norm Odonnell is located at
Fort Pierce, Florida, United States

Norm Odonnell is a Norman has over 15 years of diversified experience working with various Avaya System platforms which include G3s, G3r, S8700, G650, and G450. In addition he has programmed and worked on Avaya Aura products including all Communication Manager releases up to the current virtual server release 6, Avaya Session and Systems managers, and Avaya Aura Messing. Has interfaced with Avaya Enablement Servers via portals. In addition, he has extensive knowledge and experience with Networking and Trunking which includes working with QSIG, SIP, Tie, and ISDN/PRI. He has experience configuring, testing, and turning up Avaya Trunking and Circuits. He has expertise with inbound and outbound call handling which involves building and configuring trunks and trunk groups. He also has experience manipulating the call flow through Route Patterns, AAR, ARS, UDP, Hunt Groups, VDNs, Vectors, and Incoming call handling. He has programmed Call Centers including Agents, Skill sets, Variables, BSR and CMS Supervisor. Implemented Avaya OneX mobile and IP Softphones. He specializes in the provisioning and implementation of all these services and facilities and is an expert at diagnosing and troubleshooting problems with the call flow between Avaya and other system platforms. He can also perform maintenance and alarm clearing on the Avaya System Platforms. Norman has worked as a vital resource and valued team member on several projects involving large Avaya Cores, Hubs and Spokes. Through Avaya curriculums, courses and testing in 2012 Norman has earned his Avaya Certification as an Avaya Implementation and Support Specialist (ACIS, ACSS). Norman is hard working, responsible and highly motivated. Relates well to people at all levels. Maintains poise and works well under pressure. Excellent communication and organizational skills. Proven technical knowledge. Skilled at assessing and resolving customer problems and insuring complete customer satisfaction. Loyal, dedicated and dependable.

Norm Odonnell currently works in the Nj Communications |

No Languages Available

Norm Odonnell has prior
experience in the following industries:
Teksystems | Hayes Computer Systems | Thrupoint | Tel One Communications | Hci Technologies | Avaya | Lucent Technologies | At And T | At And T Information Systems

Norm Odonnell has the following professional experience:
Nj Communications | Teksystems | Hayes Computer Systems | Thrupoint | Tel One Communications | Hci Technologies | Avaya | Lucent Technologies | At And T | At And T Information Systems