Nitin Gupta Email & Phone Number | A Seasoned Customer Service Delivery professional with 18 years of experience in the field and proven track record of driving operational and execution excellence through process improvement, innovation, and team building. Extensive experience in Customer Service and Operations, including Customer Lifecycle Management, Customer Experience, and Delight. Expert in ensuring and influencing Service Delivery to deliver a premier customer experience for all customer interactions and meet all key performance metrics. Administered several operations, including SLA Management, Team Utilization, CSAT, Resolve & Closure Rate, RCAs, Headcount, and Forecasting. Proficient in generating service revenue by developing service procedures and strategies to increase productivity and profitability. Consistent top performer , excels in building high-performing teams that deliver business value with high morale and low attrition. Outstanding communication and leadership skills that have been put to excellent use in resolving problems as well as promoting a positive work environment. In addition to professional experience, holds an MBA in Operations Management from the Institute of Management & Technology in Ghaziabad, a BE in Computer Science from the Institution of Engineers (India) in Kolkata, and a Diploma in Computer Engineering from Seth Jai Prakash Polytechnic in Yamuna Nagar. Certified Lean Six Sigma Black Belt and has completed several AWS training programs. Has won several awards and recognitions throughout the career, including the Best Region Award QoQ for excellence in Customer Service Delivery. Has achieved a 30% improvement in customer satisfaction for key clients. Currently, working with Aforeserve.com Limited as a Service Delivery Head, responsible for steering the entire gamut of service delivery operations (Pan India) for AMC/FMS Services Business for ICT Products (Desktops/Laptops/Printers/Scanners/Server/Storage/Network) with a team of 1000+ employees. Enterprising leader and planner with a strong record of contributions in streamlining Service Delivery Operations. Targeting senior-level assignments in Customer Service Delivery Management with an organization of high repute. Overall, A highly skilled and experienced professional dedicated to delivering exceptional customer service and driving operational excellence.

Nitin Gupta

A Seasoned Customer Service Delivery professional with 18 years of experience in the field and prove...
Noida, Noida, India

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Nitin Gupta’s Email nitin.gupta@aforeserve.co.in

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Nitin Gupta’s Location Noida, Noida, India

Nitin Gupta’s Current Industry Aforeserve Com

Nitin Gupta’s Prior Industry Team Computers | Hcl Infosystems

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Work Experience

Aforeserve Com

National Service Delivery Head

2022-01-01 00:00:00 - Present

Team Computers

National Service Delivery Manager

2021-03-01 00:00:00 - 2022-01-01 00:00:00

Hcl Infosystems

Territory Manager

2005-11-01 00:00:00 - 2015-06-01 00:00:00

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FAQ About Nitin Gupta

Nitin Gupta is located at
Noida, Noida, India

Nitin Gupta is a A Seasoned Customer Service Delivery professional with 18 years of experience in the field and proven track record of driving operational and execution excellence through process improvement, innovation, and team building. Extensive experience in Customer Service and Operations, including Customer Lifecycle Management, Customer Experience, and Delight. Expert in ensuring and influencing Service Delivery to deliver a premier customer experience for all customer interactions and meet all key performance metrics. Administered several operations, including SLA Management, Team Utilization, CSAT, Resolve & Closure Rate, RCAs, Headcount, and Forecasting. Proficient in generating service revenue by developing service procedures and strategies to increase productivity and profitability. Consistent top performer , excels in building high-performing teams that deliver business value with high morale and low attrition. Outstanding communication and leadership skills that have been put to excellent use in resolving problems as well as promoting a positive work environment. In addition to professional experience, holds an MBA in Operations Management from the Institute of Management & Technology in Ghaziabad, a BE in Computer Science from the Institution of Engineers (India) in Kolkata, and a Diploma in Computer Engineering from Seth Jai Prakash Polytechnic in Yamuna Nagar. Certified Lean Six Sigma Black Belt and has completed several AWS training programs. Has won several awards and recognitions throughout the career, including the Best Region Award QoQ for excellence in Customer Service Delivery. Has achieved a 30% improvement in customer satisfaction for key clients. Currently, working with Aforeserve.com Limited as a Service Delivery Head, responsible for steering the entire gamut of service delivery operations (Pan India) for AMC/FMS Services Business for ICT Products (Desktops/Laptops/Printers/Scanners/Server/Storage/Network) with a team of 1000+ employees. Enterprising leader and planner with a strong record of contributions in streamlining Service Delivery Operations. Targeting senior-level assignments in Customer Service Delivery Management with an organization of high repute. Overall, A highly skilled and experienced professional dedicated to delivering exceptional customer service and driving operational excellence.