Nishchal Agarwal Email & Phone Number | 25+ years of professional experience spanning across Operations and Delivery in ITES / BPO ,Quality and Manufacturing domain with proven track record of leading large cross functional teams and positive financial impact on organization bottom line. Currently working as Site Director handling 2000 + team .In my earlier role at Dell, Managing Vendors for Dell Technical Support ,Lead a team of 600+ team members for Customer Support Services delivery providing world class Customer experience and Revenue Generation . Have headed Process Improvement function in Dell guiding the Customer service teams through different process improvement techniques, strategic inputs through data analysis , restructuring of process for improvement in Customer and agent effort Deployed Quality improvement techniques across various industries Worked in mining Plant as maintenance head with Key KPI's as Up-time, Mean Time b/w failures for production plant .Responsibilities included managing P&L, Capex ,Employee Relations and working with Government authorities Core Competency : Operations experience in leading consumer services team,Transitions, Relationship Management and Process Improvement. PMP & MSP certified

Nishchal Agarwal

25+ years of professional experience spanning across Operations and Delivery in ITES / BPO ,Quality...
Gurugram, Haryana, India

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Nishchal Agarwal’s Email nishchal_agarwal@dell.com

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Nishchal Agarwal’s Location Gurugram, Haryana, India

Nishchal Agarwal’s Current Industry Concentrix

Nishchal Agarwal’s Prior Industry Dell | Jaipuria Solutions | Vedanta Resources

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Site Director

2018-04-01 00:00:00 - Present

Site Leader - Partner Management

2015-07-01 00:00:00 - 2018-04-01 00:00:00

Chief Consultant - Lean Six Sigma

2005-11-01 00:00:00 - 2006-11-01 00:00:00

Production and Quality Manager

1996-05-01 00:00:00 - 2005-11-01 00:00:00

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Nishchal Agarwal is a 25+ years of professional experience spanning across Operations and Delivery in ITES / BPO ,Quality and Manufacturing domain with proven track record of leading large cross functional teams and positive financial impact on organization bottom line. Currently working as Site Director handling 2000 + team .In my earlier role at Dell, Managing Vendors for Dell Technical Support ,Lead a team of 600+ team members for Customer Support Services delivery providing world class Customer experience and Revenue Generation . Have headed Process Improvement function in Dell guiding the Customer service teams through different process improvement techniques, strategic inputs through data analysis , restructuring of process for improvement in Customer and agent effort Deployed Quality improvement techniques across various industries Worked in mining Plant as maintenance head with Key KPI's as Up-time, Mean Time b/w failures for production plant .Responsibilities included managing P&L, Capex ,Employee Relations and working with Government authorities Core Competency : Operations experience in leading consumer services team,Transitions, Relationship Management and Process Improvement. PMP & MSP certified