Nirmal Vicknesh Email & Phone Number | Profit and vision-driven Senior Accounts Manager with extensive experience in Services Operations, Transition, Client Account Management, and Process Transformation in Business Process Services with a strong working history of streamlining process flow & SOP for improved operational effectiveness. I am driven by a passion for delivering exceptional results for my clients. Throughout my career, I have successfully managed complex operations and led teams to achieve high-performance levels while focusing strongly on client satisfaction. As a Senior Accounts Manager, I oversee the end-to-end delivery of services to my clients. This has included managing the transition of new clients into our service delivery model and ensuring ongoing operational excellence and process improvement. I have worked closely with clients to understand their business needs and objectives and have used this insight to develop tailored solutions that drive value and achieve results. I am skilled in managing service operations with a key focus on meeting SLAs and optimal utilization of resources. One of my core strengths is managing client relationships and providing exceptional client account management. I understand the importance of building solid client partnerships and have a proven track record of delivering on commitments and exceeding expectations. I am adept at identifying opportunities for growth and expansion within existing accounts and have a keen eye for identifying new business opportunities. In my tenure, I have managed and optimized a hardline budget of 1.3 million for 2022 and led the cost optimization drive for Q4’2022 to success. Finally, I have deep expertise in process transformation and continuous improvement. I am passionate about leveraging technology and innovative solutions to streamline processes and enhance service delivery. Through my leadership and knowledge, I have successfully led process transformation initiatives that have significantly improved efficiency, quality, and customer satisfaction.

Nirmal Vicknesh

Profit and vision-driven Senior Accounts Manager with extensive experience in Services Operations, T...
Chennai, Chennai, India

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Nirmal Vicknesh’s Email nvicknesh@amazon.com

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Nirmal Vicknesh’s Location Chennai, Chennai, India

Nirmal Vicknesh’s Current Industry

Nirmal Vicknesh’s Prior Industry Access Healthcare Services | Apexon | Visionary Rcm Infotech | Dell | Dell India Services

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Work Experience

Amazon

Senior Accounts Manager

Present

Access Healthcare Services

Assistant Director Operations

2021-09-01 00:00:00 - 2022-03-01 00:00:00

Apexon

Deputy General Manager - Transition

2019-12-01 00:00:00 - 2021-09-01 00:00:00

Visionary Rcm Infotech

Operations Manager

2015-07-01 00:00:00 - 2016-03-01 00:00:00

Dell

Operations - Supervisor

2013-10-01 00:00:00 - 2015-07-01 00:00:00

Dell India Services

Customer Care - Voice Team Lead

2012-10-01 00:00:00 - 2013-09-01 00:00:00

Skills

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Languages

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FAQ About Nirmal Vicknesh

Nirmal Vicknesh is located at
Chennai, Chennai, India

Nirmal Vicknesh is a Profit and vision-driven Senior Accounts Manager with extensive experience in Services Operations, Transition, Client Account Management, and Process Transformation in Business Process Services with a strong working history of streamlining process flow & SOP for improved operational effectiveness. I am driven by a passion for delivering exceptional results for my clients. Throughout my career, I have successfully managed complex operations and led teams to achieve high-performance levels while focusing strongly on client satisfaction. As a Senior Accounts Manager, I oversee the end-to-end delivery of services to my clients. This has included managing the transition of new clients into our service delivery model and ensuring ongoing operational excellence and process improvement. I have worked closely with clients to understand their business needs and objectives and have used this insight to develop tailored solutions that drive value and achieve results. I am skilled in managing service operations with a key focus on meeting SLAs and optimal utilization of resources. One of my core strengths is managing client relationships and providing exceptional client account management. I understand the importance of building solid client partnerships and have a proven track record of delivering on commitments and exceeding expectations. I am adept at identifying opportunities for growth and expansion within existing accounts and have a keen eye for identifying new business opportunities. In my tenure, I have managed and optimized a hardline budget of 1.3 million for 2022 and led the cost optimization drive for Q4’2022 to success. Finally, I have deep expertise in process transformation and continuous improvement. I am passionate about leveraging technology and innovative solutions to streamline processes and enhance service delivery. Through my leadership and knowledge, I have successfully led process transformation initiatives that have significantly improved efficiency, quality, and customer satisfaction.

Nirmal Vicknesh currently works in the

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Nirmal Vicknesh has prior
experience in the following industries:
Access Healthcare Services | Apexon | Visionary Rcm Infotech | Dell | Dell India Services

Nirmal Vicknesh has the following professional experience:
Amazon | Access Healthcare Services | Apexon | Visionary Rcm Infotech | Dell | Dell India Services