Nigar Nasirova Email & Phone Number | Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner. Responsibilities include: to advise the clients accordingly regarding bookings and reservations, to assist customers in obtaining booking or operating self service equipment, to get the information about areas of interest in order to target more clients in particular seasons, to help the clients to fill in reservation forms, to motivate staff to perform well . Has communication, bargaining and creative conflict resolution skills.Responsibilities include: Checking customers' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages, checking with customers to ensure that they are enjoying their meals and take action to correct any problems, escorting customers to their tables, explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, preparing checks, making recommendations upon request.Have a solid understanding of the local market and international market, excellent written and spoken abilities, budgeting abilities and outstanding planning skills, and Sales challenges; develops Sales, Mice & Leisure, Groups, Banqueting and Marketing teams. Identify and proactively prospect new business opportunities and accounts to achieve revenue goals; implement direction from Director of Sales & Marketing; implement an effective selling strategy; proactively manage a given number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target.Operate as the lead point of contact for any and all matters specific to the customers: build and maintain strong, long-lasting customer relationships; develop a trusted advisor relationship with key accounts. Communicate clearly the progress of monthly/quarterly initiatives to the management: tracks personal sales statistics and submits them to DBD and GM for period reviews; forecast and track key account metrics; identify and grow opportunities within territory and collaborate with ISOs to ensure growth attainment; manage multiple projects at a time while paying strict attention to detail. Work on team and own progress: lead and train other members of S&M team; participate in continued education to learn about new products and improved sales technique. Promotes products and services to customers and negotiate contracts with the aim of maximising sales profits. Work includes: identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options; sells products by establishing contact and developing relationships with prospects, recommending solutions; maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities; prepares reports by collecting, analyzing, and summarizing information; maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies; contributes to team effort by accomplishing related results as needed.Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.Perform computer operations and assist with organizational issue. Make room reservations and receive payment for services such as accommodation, room service and restaurant meals, including: register arriving guests and assign rooms; respond to guest complaints; compile and check daily record sheets, guest accounts, receipts and vouchers, using computerized or manual systems; present statements of charges to departing guests and receive payment; answer enquiries regarding hotel services and registration of guests by letter, telephone or in person. Transport arrangements for the guests.Responsible for guest reservations, phone calls and creating invoices. Perform computer operations and assist with organizational issue. Make room reservations and receive payment for services such as accommodation, room service and restaurant meals, including: register arriving guests and assign rooms; respond to guest complaints; compile and check daily record sheets, guest accounts, receipts and vouchers, using computerized or manual systems; present statements of charges to departing guests and receive payment; answer enquiries regarding hotel services and registration of guests by letter, telephone or in person. Organizing travel and transport arrangements for the guests according to guest’s company plan.

Nigar Nasirova

Responsible for handling incoming calls to the reservations department in a professional, efficient,...
Azerbaijan

*50 free lookup(s) per month.

No credit card required.

Nigar Nasirova’s Email nigar.nasirova@hilton.com

Nigar Nasirova’s Phone Numbers

Get NIGAR’s Phone Number (For Free)

Social Media

Nigar Nasirova’s Location Azerbaijan

Nigar Nasirova’s Current Industry Park Inn by Radisson

Not the Nigar Nasirova you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Park Inn by Radisson

Commercial Director

2019-05-01 00:00:00 - Present

Pullman Hotels & Resorts

Director of Sales

2017-11-01 00:00:00 - 2019-04-01 00:00:00

Hilton Baku

Senior Corporate Sales Manager

2016-08-01 00:00:00 - 2017-04-01 00:00:00

Hilton Prague & Hilton Prague Old Town

Cluster Reservation Agent

2013-06-01 00:00:00 - 2013-06-01 00:00:00

QafqaZ Hotels & Resorts

Reservation Sales Representative

2012-04-01 00:00:00 - 2012-06-01 00:00:00

Hilton Hotels & Resorts

Sales

2011-01-01 00:00:00 - 2017-04-01 00:00:00

Princess Cruises

Waitress

2009-07-01 00:00:00 - 2009-09-01 00:00:00

Hyatt Hotels Corporation

Guest Service Agent

2008-06-01 00:00:00 - 2008-09-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Nigar Nasirova

Nigar Nasirova is located at
Azerbaijan

Nigar Nasirova is a Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner. Responsibilities include: to advise the clients accordingly regarding bookings and reservations, to assist customers in obtaining booking or operating self service equipment, to get the information about areas of interest in order to target more clients in particular seasons, to help the clients to fill in reservation forms, to motivate staff to perform well . Has communication, bargaining and creative conflict resolution skills.Responsibilities include: Checking customers' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages, checking with customers to ensure that they are enjoying their meals and take action to correct any problems, escorting customers to their tables, explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, preparing checks, making recommendations upon request.Have a solid understanding of the local market and international market, excellent written and spoken abilities, budgeting abilities and outstanding planning skills, and Sales challenges; develops Sales, Mice & Leisure, Groups, Banqueting and Marketing teams. Identify and proactively prospect new business opportunities and accounts to achieve revenue goals; implement direction from Director of Sales & Marketing; implement an effective selling strategy; proactively manage a given number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target.Operate as the lead point of contact for any and all matters specific to the customers: build and maintain strong, long-lasting customer relationships; develop a trusted advisor relationship with key accounts. Communicate clearly the progress of monthly/quarterly initiatives to the management: tracks personal sales statistics and submits them to DBD and GM for period reviews; forecast and track key account metrics; identify and grow opportunities within territory and collaborate with ISOs to ensure growth attainment; manage multiple projects at a time while paying strict attention to detail. Work on team and own progress: lead and train other members of S&M team; participate in continued education to learn about new products and improved sales technique. Promotes products and services to customers and negotiate contracts with the aim of maximising sales profits. Work includes: identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options; sells products by establishing contact and developing relationships with prospects, recommending solutions; maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities; prepares reports by collecting, analyzing, and summarizing information; maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies; contributes to team effort by accomplishing related results as needed.Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.Perform computer operations and assist with organizational issue. Make room reservations and receive payment for services such as accommodation, room service and restaurant meals, including: register arriving guests and assign rooms; respond to guest complaints; compile and check daily record sheets, guest accounts, receipts and vouchers, using computerized or manual systems; present statements of charges to departing guests and receive payment; answer enquiries regarding hotel services and registration of guests by letter, telephone or in person. Transport arrangements for the guests.Responsible for guest reservations, phone calls and creating invoices. Perform computer operations and assist with organizational issue. Make room reservations and receive payment for services such as accommodation, room service and restaurant meals, including: register arriving guests and assign rooms; respond to guest complaints; compile and check daily record sheets, guest accounts, receipts and vouchers, using computerized or manual systems; present statements of charges to departing guests and receive payment; answer enquiries regarding hotel services and registration of guests by letter, telephone or in person. Organizing travel and transport arrangements for the guests according to guest’s company plan.

Nigar Nasirova currently works in the Park Inn by Radisson |

No Languages Available

Nigar Nasirova has prior
experience in the following industries:
Pullman Hotels & Resorts | Hilton Baku | Hilton Prague & Hilton Prague Old Town | QafqaZ Hotels & Resorts | Hilton Hotels & Resorts | Princess Cruises | Hyatt Hotels Corporation

Nigar Nasirova has the following professional experience:
Park Inn by Radisson | Pullman Hotels & Resorts | Hilton Baku | Hilton Prague & Hilton Prague Old Town | QafqaZ Hotels & Resorts | Hilton Hotels & Resorts | Princess Cruises | Hyatt Hotels Corporation