Nicole Mastrangelo
ITIL v3 certified information technology professional with over twenty years of progressive responsi...
Reading, Pennsylvania, United States
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Nicole Mastrangelo’s Email nicole.mastrangelo@sanofi.com
Social Media
Nicole Mastrangelo’s Location Reading, Pennsylvania, United States
Nicole Mastrangelo’s Current Industry Sanofi
Nicole Mastrangelo’s Prior Industry Sanofi Aventis | Hcr Manorcare | Pfizer | Warner Lambert | Berks County Home Berks Heim
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Work Experience
Sanofi
Digital Automation Expert
2021-09-01 00:00:00 - Present
Sanofi Aventis
Service Catalog Manager
2011-04-01 00:00:00 - 2013-12-01 00:00:00
Hcr Manorcare
RN Nurse Supervisor
2008-01-01 00:00:00 - 2009-01-01 00:00:00
Pfizer
Service Support Analyst
2004-06-01 00:00:00 - 2006-06-01 00:00:00
Warner Lambert
Desktop Support Administrator
1998-01-01 00:00:00 - 1999-01-01 00:00:00
Berks County Home Berks Heim
Social Worker
1995-01-01 00:00:00 - 1997-01-01 00:00:00Skills
Languages
FAQ About Nicole Mastrangelo
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Nicole Mastrangelo is located at
Reading, Pennsylvania, United States -
Nicole Mastrangelo is a ITIL v3 certified information technology professional with over twenty years of progressive responsibility in operational support, IT service management and leadership in the pharmaceutical, distribution, call center, and manufacturing industries. Active leader who is effective at engaging teams to deliver technical solutions and provide exceptional customer support. Extensive involvement in the development of an IT Service Catalog and service management methodology for a global organization. Most recent experience in designing and implementing a global ITSM Request Fulfillment process and transitioning a Request Catalog of over 1400 items into ServiceNow while standardizing and reducing the number of items by half to improve the end user experience. Specialties: ITIL, IT Service Management, IT Service Manager, ServiceNow, Service Catalog, Request Fulfillment, Project Implementations, Project Coordination, Team management
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Nicole Mastrangelo currently works in the Sanofi |
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No Languages Available
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Nicole Mastrangelo has prior
experience in the following industries:
Sanofi Aventis | Hcr Manorcare | Pfizer | Warner Lambert | Berks County Home Berks Heim -
Nicole Mastrangelo has the following professional experience:
Sanofi | Sanofi Aventis | Hcr Manorcare | Pfizer | Warner Lambert | Berks County Home Berks Heim -
You can view Nicole Mastrangelo’s LinkedIn profile at LinkedIn URL
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Nicole Mastrangelo’s work email
addresses are
nicole.mastrangelo@sanofi.com -
Sanofi |
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