Nicole Barnes Email & Phone Number | Nicole Barnes is a Detroit Area native who attended Alabama A&M University. Nicole Barnes began her career with Verizon (Cellular One) as a frontline customer care representative in the Southfield, Michigan call center in November of 1996. For the next four years, she held various customer service positions within that same location, including Gold Service Coordinator and Technical Support. In January of 2000, she was promoted to a Supervisor role. In January of 2002, Nicole was promoted to Quality Assurance Manager in leading the launch of the QA process in Southfield and Dublin, Ohio. In April of 2003, Nicole was promoted to an Associate Director position and relocated to Murfreesboro, TN to participate in the U.S. launch of local number portability and the opening of the Murfreesboro contact center. In 2005, Nicole ventured back into operations as the Midwest Area Associate Director of Tech Operations. She held this position until June of 2012 when she was promoted to Customer Service Director and relocated to the Chicago Area to lead the Elgin Contact center. In this role, Nicole managed customer service, bilingual, online chat and social media. In August of 2014, Nicole moved into her current role, Director of Indirect for the Illinois/Wisconsin sales region.

Nicole Barnes

Nicole Barnes is a Detroit Area native who attended Alabama A&M University. Nicole Barnes began her...
Schaumburg, Illinois, United States

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Nicole Barnes’s Location Schaumburg, Illinois, United States

Nicole Barnes’s Current Industry Verizon Wireless

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Director - Indirect Channel

2014-08-01 00:00:00 - Present

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Nicole Barnes is a Nicole Barnes is a Detroit Area native who attended Alabama A&M University. Nicole Barnes began her career with Verizon (Cellular One) as a frontline customer care representative in the Southfield, Michigan call center in November of 1996. For the next four years, she held various customer service positions within that same location, including Gold Service Coordinator and Technical Support. In January of 2000, she was promoted to a Supervisor role. In January of 2002, Nicole was promoted to Quality Assurance Manager in leading the launch of the QA process in Southfield and Dublin, Ohio. In April of 2003, Nicole was promoted to an Associate Director position and relocated to Murfreesboro, TN to participate in the U.S. launch of local number portability and the opening of the Murfreesboro contact center. In 2005, Nicole ventured back into operations as the Midwest Area Associate Director of Tech Operations. She held this position until June of 2012 when she was promoted to Customer Service Director and relocated to the Chicago Area to lead the Elgin Contact center. In this role, Nicole managed customer service, bilingual, online chat and social media. In August of 2014, Nicole moved into her current role, Director of Indirect for the Illinois/Wisconsin sales region.