Nicola Spence Email & Phone Number | I having completed a degree in Biomedical Science at the University of Reading, attaining a 2:1, I have begun my career in the microbiological field as a Quality Control Scientist. My role predominantly involves testing prepared culture media, supplements and toxin identifying kits that are used in medical and laboratory settings. I also carry out antibiotic susceptibility testing and the testing of dehydrated culture media. Throughout my career, I have worked in the Customer Service sector of the advertising industry for Yell. Using my excellent negotiation skills, I have resolved customer complaints about a number of products including Yellow Pages directories, Yell.com, 118 247 and Search Marketing: PPC advertising (Google Adwords). Due to my expertise, knowledge and Customer Service skills, I was chosen to resolve complaints on behalf of the company CEO. Using my leadership skills I progressed to a management role; supporting my team, coaching them and motivating them to ensure they achieved their objectives and the company’s KPIs. I have trained new starters to the business and trained colleagues across the country to resolve complaints and to improve their customer service skills. Throughout my time at University, I have continued to hone my communication skills in other formats, such as writing laboratory reports. My time management and organisational skills have been invaluable in enabling me to prioritise heavy workloads in order to meet deadlines.

Nicola Spence

I having completed a degree in Biomedical Science at the University of Reading, attaining a 2:1, I...
Reading, Reading, United Kingdom

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Nicola Spence’s Email nicola.spence@yellgroup.com

Nicola Spence’s Phone Numbers +1 800-711-2088,+44 161 942 ****

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Nicola Spence’s Location Reading, Reading, United Kingdom

Nicola Spence’s Current Industry East Berkshire Primary Care Out Of Hours

Nicola Spence’s Prior Industry Thermofisher Scientific | Thames Water | L And N Golf Management | Yell

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Work Experience

Thermo Fisher Scientific

Quality Control Scientist

Present

East Berkshire Primary Care Out Of Hours

Call Handler

2015-11-01 00:00:00 - Present

Thermofisher Scientific

Quality Control Scientist

2020-07-01 00:00:00 - 2022-04-01 00:00:00

Thames Water

Local Authority Administrator

2015-02-01 00:00:00 - 2015-09-01 00:00:00

L And N Golf Management

General Assistant

2014-06-01 00:00:00 - 2015-01-01 00:00:00

Yell

Search Marketing Manager

2012-12-01 00:00:00 - 2014-05-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Nicola Spence

Nicola Spence is located at
Reading, Reading, United Kingdom

Nicola Spence is a I having completed a degree in Biomedical Science at the University of Reading, attaining a 2:1, I have begun my career in the microbiological field as a Quality Control Scientist. My role predominantly involves testing prepared culture media, supplements and toxin identifying kits that are used in medical and laboratory settings. I also carry out antibiotic susceptibility testing and the testing of dehydrated culture media. Throughout my career, I have worked in the Customer Service sector of the advertising industry for Yell. Using my excellent negotiation skills, I have resolved customer complaints about a number of products including Yellow Pages directories, Yell.com, 118 247 and Search Marketing: PPC advertising (Google Adwords). Due to my expertise, knowledge and Customer Service skills, I was chosen to resolve complaints on behalf of the company CEO. Using my leadership skills I progressed to a management role; supporting my team, coaching them and motivating them to ensure they achieved their objectives and the company’s KPIs. I have trained new starters to the business and trained colleagues across the country to resolve complaints and to improve their customer service skills. Throughout my time at University, I have continued to hone my communication skills in other formats, such as writing laboratory reports. My time management and organisational skills have been invaluable in enabling me to prioritise heavy workloads in order to meet deadlines.

Nicola Spence currently works in the East Berkshire Primary Care Out Of Hours |

No Languages Available

Nicola Spence has prior
experience in the following industries:
Thermofisher Scientific | Thames Water | L And N Golf Management | Yell

Nicola Spence has the following professional experience:
Thermo Fisher Scientific | East Berkshire Primary Care Out Of Hours | Thermofisher Scientific | Thames Water | L And N Golf Management | Yell