Nick Sams Email & Phone Number | I am passionate about helping organisations harness the power of customer feedback to improve products and services, increase customer loyalty and reduce waste. As a solutions focused Customer Leader, I am open minded, pragmatic and take a data driven approach to problem resolution. My career history highlights 10+ years of experience in multiple contact centre functions within aviation, travel and financial services for high volume and complex organisations. I am passionate about leading people and enjoy building high performing teams and developing individuals. My specialties include contact centres, complaints investigation and resolution, team management, customer data analysis and insights generation, reporting and dashboarding, digital delivery and transformation, change management, customer service and service design, and quality assurance.

Nick Sams

I am passionate about helping organisations harness the power of customer feedback to improve produc...
South East Water, L2 164 Flinders Lane, Australia

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Nick Sams’s Email nick.sams@southeastwater.com.au

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Nick Sams’s Location South East Water, L2 164 Flinders Lane, Australia

Nick Sams’s Current Industry South East Water Lasagne Entertainment

Nick Sams’s Prior Industry Department Of Jobs Precincts And Regions | Nib | Jetstar Airways

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Work Experience

South East Water

Customer Resolutions and Advocacy Manager

2024-04-01 00:00:00 - Present

Lasagne Entertainment

Co-Owner

2023-07-01 00:00:00 - Present

Department Of Jobs Precincts And Regions

Case Manager - Ministerial

2021-08-01 00:00:00 - 2022-04-01 00:00:00

Nib

Manager Quality and Complaints - Travel

2020-10-01 00:00:00 - 2021-03-01 00:00:00

Jetstar Airways

Manager Customer Advocacy

2015-01-01 00:00:00 - 2019-10-01 00:00:00

Skills

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Languages

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FAQ About Nick Sams

Nick Sams is located at
South East Water, L2 164 Flinders Lane, Australia

Nick Sams is a I am passionate about helping organisations harness the power of customer feedback to improve products and services, increase customer loyalty and reduce waste. As a solutions focused Customer Leader, I am open minded, pragmatic and take a data driven approach to problem resolution. My career history highlights 10+ years of experience in multiple contact centre functions within aviation, travel and financial services for high volume and complex organisations. I am passionate about leading people and enjoy building high performing teams and developing individuals. My specialties include contact centres, complaints investigation and resolution, team management, customer data analysis and insights generation, reporting and dashboarding, digital delivery and transformation, change management, customer service and service design, and quality assurance.

Nick Sams currently works in the South East Water | Lasagne Entertainment |

No Languages Available

Nick Sams has prior
experience in the following industries:
Department Of Jobs Precincts And Regions | Nib | Jetstar Airways

Nick Sams has the following professional experience:
South East Water | Lasagne Entertainment | Department Of Jobs Precincts And Regions | Nib | Jetstar Airways