Nic Irving Email & Phone Number | A highly accomplished Analyst with 15 years experience in the IT Service. Used to working to deadlines at short notice. Providing 1st and 2nd line support. This includes ensuring calls are logged to a high standard with all relevant information, diagnosis of faults, escalation where necessary, closure and allocation of downtime. Tracking outages and reporting them to ensure that the level of service delivered is in line with or exceeds SLA/KPI’s. Liaising with 3rd parties to ensure that they meet SLA's and attending service review meetings.

Nic Irving

A highly accomplished Analyst with 15 years experience in the IT Service. Used to working to deadlin...
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom

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Nic Irving’s Email nic.irving@northumbria.ac.uk

Nic Irving’s Phone Numbers

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Nic Irving’s Location Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom

Nic Irving’s Current Industry

Nic Irving’s Prior Industry Nomadrail | Accenture Ai | Homes And Communities Agency | Home | Northern Rock

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Work Experience

Northumbria University

Supervisor

Present

Nomadrail

Service Desk A

2017-12-01 00:00:00 - 2019-01-01 00:00:00

Accenture Ai

Service Introduction Analyst

2012-10-01 00:00:00 - 2017-12-01 00:00:00

Homes And Communities Agency

It Analyst

2011-10-01 00:00:00 - 2012-10-01 00:00:00

Home

It Analyst

2011-08-01 00:00:00 - 2011-10-01 00:00:00

Northern Rock

It An

1999-01-01 00:00:00 - 2011-06-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Nic Irving

Nic Irving is located at
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom

Nic Irving is a A highly accomplished Analyst with 15 years experience in the IT Service. Used to working to deadlines at short notice. Providing 1st and 2nd line support. This includes ensuring calls are logged to a high standard with all relevant information, diagnosis of faults, escalation where necessary, closure and allocation of downtime. Tracking outages and reporting them to ensure that the level of service delivered is in line with or exceeds SLA/KPI’s. Liaising with 3rd parties to ensure that they meet SLA's and attending service review meetings.

Nic Irving currently works in the

No Languages Available

Nic Irving has prior
experience in the following industries:
Nomadrail | Accenture Ai | Homes And Communities Agency | Home | Northern Rock

Nic Irving has the following professional experience:
Northumbria University | Nomadrail | Accenture Ai | Homes And Communities Agency | Home | Northern Rock