Ngoc Giang Email & Phone Number | I am an innovative and results-driven Customer Success Manager with relevant experience in overseeing office operations, customer relationships, and system implementation that contributed to the significant improvement in business profitability. As a customer success professional, I have been instrumental in elevating customer experiences, building long-term relationships, and securing trust and loyalty that yielded continued business opportunities. My in-depth knowledge of leading healthcare technologies enabled me to deliver cutting-edge software solutions, contributing to customer success and growth. I am keynoted for my expertise in facilitating the entire lifecycle of system implementation that has always resulted in on-time deployment of all deliverables. Throughout my career, I have had the opportunity to serve in diverse roles and oversee a wide variety of business functions. These experiences have cultivated my ability to build high-performing teams, effectively manage office operations, drive strategic initiatives for continuous improvement, and make well-informed decisions through data-driven approach. This allowed me to become pivotal in streamlining processes, increasing overall efficiency, and achieving profitability goals. My goal is to leverage my wide-ranging industry background to help organizations achieve their objectives of satisfying customer needs through technology integration and successful system implementation. I believe this is the cornerstone of establishing the foundation for increasing customer loyalty and retention, resulting in sustainable business and revenue growth. I’m open to professional networking. Please feel free to message me here on LinkedIn. Expertise Section: Account Management, Business Development, Client Relationship Management, Project Management, Client Onboarding & Implementation, Team Building & Leadership, Continuous Improvement, Office Management, Strategic Planning & Execution, Training Facilitation, Customer Success

Ngoc Giang

I am an innovative and results-driven Customer Success Manager with relevant experience in overseein...
Boston, Massachusetts, United States

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Ngoc Giang’s Email ngoc.giang@monotype.com

Ngoc Giang’s Phone Numbers

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Ngoc Giang’s Location Boston, Massachusetts, United States

Ngoc Giang’s Current Industry Monotype

Ngoc Giang’s Prior Industry Majesco | Axxess | Connected Home Care | Amedisys | Brazonics

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Work Experience

Monotype

Customer Success Manager

2023-05-01T00:00:00.000Z - Present

Majesco

Customer Success Manager

2021-11-01T00:00:00.000Z - 2023-05-01T00:00:00.000Z

Axxess

Account Manager

2021-05-01T00:00:00.000Z - 2021-11-01T00:00:00.000Z

Connected Home Care

Office Manager

2019-09-01T00:00:00.000Z - 2020-11-01T00:00:00.000Z

Amedisys

Scheduling Resource Manager

2018-04-01T00:00:00.000Z - 2020-11-01T00:00:00.000Z

Brazonics

Hardware Specialist

2009-04-01T00:00:00.000Z - 2017-09-01T00:00:00.000Z

Skills

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Languages

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FAQ About Ngoc Giang

Ngoc Giang is located at
Boston, Massachusetts, United States

Ngoc Giang is a I am an innovative and results-driven Customer Success Manager with relevant experience in overseeing office operations, customer relationships, and system implementation that contributed to the significant improvement in business profitability. As a customer success professional, I have been instrumental in elevating customer experiences, building long-term relationships, and securing trust and loyalty that yielded continued business opportunities. My in-depth knowledge of leading healthcare technologies enabled me to deliver cutting-edge software solutions, contributing to customer success and growth. I am keynoted for my expertise in facilitating the entire lifecycle of system implementation that has always resulted in on-time deployment of all deliverables. Throughout my career, I have had the opportunity to serve in diverse roles and oversee a wide variety of business functions. These experiences have cultivated my ability to build high-performing teams, effectively manage office operations, drive strategic initiatives for continuous improvement, and make well-informed decisions through data-driven approach. This allowed me to become pivotal in streamlining processes, increasing overall efficiency, and achieving profitability goals. My goal is to leverage my wide-ranging industry background to help organizations achieve their objectives of satisfying customer needs through technology integration and successful system implementation. I believe this is the cornerstone of establishing the foundation for increasing customer loyalty and retention, resulting in sustainable business and revenue growth. I’m open to professional networking. Please feel free to message me here on LinkedIn. Expertise Section: Account Management, Business Development, Client Relationship Management, Project Management, Client Onboarding & Implementation, Team Building & Leadership, Continuous Improvement, Office Management, Strategic Planning & Execution, Training Facilitation, Customer Success