Neil Lauri Email & Phone Number | Hi there! I’m Neil, and I’ve spent over a decade helping global companies harmonize their people, processes, and technology to give their customers a world-class experience—realizing radical revenue growth and turning ho-hum customers into raving fans! As a Leader of Customer Success, I bring a wealth of expertise in technology and a servant-leader mindset that turns every workplace into an enjoyable, productive space where staff feels valued, heard, and empowered to make changes that add value to the bottom line. I am known for repeatedly pushing companies to think differently, delivering transformative initiatives that enhance customer satisfaction and drive company growth. Under my leadership, companies have enjoyed upticks in customer retention and lifetime value increases that eclipse aggressive goals. I'm passionate about inventing strategic initiatives that challenge the status quo and elevate customer success. In my role at Copado, I led a team through a paradigm shift and infused structure into operations. With a focus on expanding our customer base, I devised customer-centric initiatives that enhanced outreach, adoption, and retention. We saw a increase in retention rates within the first year after implementing tailored success engagements for key accounts like AT&T, Verizon, and FedEx. I capped my tenure at Salesforce in a leadership role, earning several promotions to ultimately raise the bottom line and catapult customer loyalty and revenue growth through dynamic leadership and strategic initiatives. At Salesforce, I transformed the approach to customer engagement, contributing to an impressive 50M in revenue growth and an 80% success rate across our high-value accounts that were deemed “at risk.” My account relationship management skills, coupled with my data-driven mindset, have been the key to my success. Let's connect and explore how I can contribute to your company's success. If you’d like to add another go-getter to your network, hit the “connect” button and let’s talk about how to make waves in the future!

Neil Lauri

Hi there! I’m Neil, and I’ve spent over a decade helping global companies harmonize their people, pr...
Fishers, Indiana, United States

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Neil Lauri’s Email nlauri@copado.com

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Neil Lauri’s Location Fishers, Indiana, United States

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Neil Lauri’s Prior Industry Copado | Salesforce | Monster | Exacttarget | Blackbaud

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Work Experience

Copado

Manager Customer Success Engineers

2023-02-01 00:00:00 - 2024-02-01 00:00:00

Salesforce

Manager, Success Guides

2020-08-01 00:00:00 - 2023-02-01 00:00:00

Monster

Senior Customer Service Representative

2015-08-01 00:00:00 - 2016-06-01 00:00:00

Exacttarget

Technical Account Specialist

2013-12-01 00:00:00 - 2015-02-01 00:00:00

Blackbaud

Enterprise Support Specialist

2010-04-01 00:00:00 - 2013-11-01 00:00:00

Skills

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FAQ About Neil Lauri

Neil Lauri is located at
Fishers, Indiana, United States

Neil Lauri is a Hi there! I’m Neil, and I’ve spent over a decade helping global companies harmonize their people, processes, and technology to give their customers a world-class experience—realizing radical revenue growth and turning ho-hum customers into raving fans! As a Leader of Customer Success, I bring a wealth of expertise in technology and a servant-leader mindset that turns every workplace into an enjoyable, productive space where staff feels valued, heard, and empowered to make changes that add value to the bottom line. I am known for repeatedly pushing companies to think differently, delivering transformative initiatives that enhance customer satisfaction and drive company growth. Under my leadership, companies have enjoyed upticks in customer retention and lifetime value increases that eclipse aggressive goals. I'm passionate about inventing strategic initiatives that challenge the status quo and elevate customer success. In my role at Copado, I led a team through a paradigm shift and infused structure into operations. With a focus on expanding our customer base, I devised customer-centric initiatives that enhanced outreach, adoption, and retention. We saw a increase in retention rates within the first year after implementing tailored success engagements for key accounts like AT&T, Verizon, and FedEx. I capped my tenure at Salesforce in a leadership role, earning several promotions to ultimately raise the bottom line and catapult customer loyalty and revenue growth through dynamic leadership and strategic initiatives. At Salesforce, I transformed the approach to customer engagement, contributing to an impressive 50M in revenue growth and an 80% success rate across our high-value accounts that were deemed “at risk.” My account relationship management skills, coupled with my data-driven mindset, have been the key to my success. Let's connect and explore how I can contribute to your company's success. If you’d like to add another go-getter to your network, hit the “connect” button and let’s talk about how to make waves in the future!