FAQ About Neeru Neeru

• What is Neeru Neeru's address?

  Neeru Neeru is located at
  India

• What is Neeru Neeru's job title?

  Neeru Neeru is a Being in Idea Since April 2008, handled various domains; Period November 2012 to till date : Prepaid Customer retention; Developing & implementing programs and plans to enhance usage/ revenue from existing base subscribers;Responsible for sustaining the Revenue & Customer Market Share and increasing the revenue through cross selling;Usage and Revenue Enhancement, Retention of Business-to-Business Segment, Proactive Churn Management;Product Management-Developing strategy in term of Product pricing and positioning; Vendor management; Channel Sensitization;deployment & execution of various retention schemes on daily basis;tracking of scheme performance;optimum utilisation of various communication modes; Period Nov 2011 o October 2012:handled Loyalty & High usage Customer Retention,Mobile Number Portability-Port-out & Port-In Customer Retention (End To End Process),Vendor Management; Period July 2009 to October 2011: handled Prepaid Documentation (End To End Process), Term Cell (Vigilance) Audit Management, Vendor Management, Warehouse Management, Tracking Customer CSAT, Health Check-up of all process through Root Cause Analysis , Trend analysis & Audits, through tele-research and field visits;Pivotal in initiating planning, execution, tracking/monitoring controlling and completing the projects as scheduled and in implementing operational processes for increased efficiency. Period Feb 2009-June 2009 Located at Circle office mohali, handling Audit and Quality of Service delivery processes pertaining to Service Provisioning and revenue leakage; Ensuring Operational Efficiency within the organisation by Providing direction and feedback to team members; To manage, motivate and developing the team to provide excel customer services from time to time. Period April 2008 Jan 2009 - Located at Patiala zone looking after bac kend,front end & field operations pertaining to customer services, service provisioning and churn management, collection and revenue.Planning , administering and Reviewing customer services and After Sales services. Developing and Implementing Programs and Plans to enhance customer relations from Current Base Customers; Initiating mock audits with different Units to Gauge the quality of Services being provided and on regular time Intervals.;Developing and Reviewing Policies and Programs concerning customer relations;Providing information,direction and feedback within the service delivery team and other teams as well; Planning and Developing Customer Satisfaction strategies , Ensuring that these strategies are being Implemented within the team and to Liasion with other departments as well regarding this matter;Ensuring Customer Satisfaction within Franchisee and Company Owned / Company Operated Showrooms in Patiala Zone; to determine the training needs, Helping in designing and executing the training modules on customer Satisfaction;Focusing on Customer Relationship Building , Detecting their Needs and expectations w.r.t area of Improvement.; Ensuring Implementations, continuous improvement and standardization of Customer Care Processes at Showrooms in order to ensure First Time Resolution to customer escalations for better Customer Satisfaction; Pivotal in initiating planning, execution, tracking/monitoring controlling and completing the projects as scheduled and in implementing operational processes for increased efficiency; Defining the scope of projects while contributing to the project and areas of cost efficiency time management & manpower planning for the project execution. ( Spice Customer Service Division was Taken over by Omnia BPO Services Ltd, Entire Customer services staff remain the same.). Managing back end & front end operations for Patiala Zone; to manage all Franchisee and Company Owned Company Operated Showrooms; Ensuring Implementation& continuous improvement and standardization of Customer Care Processes at Showrooms in order to ensure First Time Resolution to customer escalations for better Customer Satisfaction; Coordination & Liaison with various departments to ensuring 100% Turn Around Time on Compliance for Service Provisioning Request/Customer Complaints/Queries;Ensuring walk-in Churn Management and operational execution of churn strategy at the Showrooms with consistent improvement in quality of service;Organizing Service Camps and Customer Loyalty Programmes to enhance the customer satisfaction & relationship building with customersto proactively detect their needs and expectations w.r.t areas of improvement in Processes, Products etc. & quality of service; Pivotal in initiating planning, execution, tracking/monitoring controlling and completing the projects as scheduled and in implementing operational processes for increased efficiency;Defining the scope of projects while contributing to the project and areas of cost efficiency time management & manpower planning for the project execution;Determining training needs, designing training modules and executing the same at Showrooms to enhance efficiency in overall operations towards the accomplishment of corporate objectives;Team management with relevant weekly/monthly reporting;To initiate team building exercises and programs to motivate the team morale for excellent performance;To ensure development of team through reviews, feedback sessions to enhance quality of services being provided by company;To initiate audits gauge the quality of services being provided;To ensure up-selling of comprehensive range of products/services through showrooms resulting in revenue enhancement;To provide assistance with recruitment of front end and back end team. • Managing all the Backend & Front end activities • Ensuring Implementations, continuous improvement and standardization of Customer Care Processes in order to ensure First Time Resolution to customer escalations & queries for better Customer Satisfaction • Ensuring Churn Management and operational execution of churn strategy with consistent improvement in quality of services being provided to customers. • Determining training needs of team, designing training modules and executing the same to enhance team efficiency in front end and backend operations pertaining to the accomplishment of company goals • Ensuring proactive relationship building by providing prompt resolution to customer queries and complaints and ensuring best of services • To assist with recruitment of team and to ensure over all development of the team from time to time. • To initiate new programs and offers for customers by liaison and co-ordination with circle office teams • To gauge quality of services being provided through regular audits. • To ensure up-selling of products at front end to enhance revenue and achievement of team and company goals • To ensure maintenance of records via means of daily and monthly MIS and performance trackers.Implementations of Customer Care processes to resolve customer problems & provide resolution to customers problems as per defined SLA; Ensure adequate infrastructure and compliance to statutory guidelines at the Showroom; Record management, Audits,Reconciliation to ensure the process compliance as per company policies;Ensuring proactive relationship building by providing prompt resolution to customer queries and complaints and ensuring best of services through telephone,letters and e-mails; Pivotal in initiating planning, execution, tracking/monitoring controlling and completing the projects as scheduled and in implementing operational processes for increased efficiency;Defining the scope of projects while contributing to the project and areas of cost efficiency time management & manpower planning for the project execution;To analyze the various kinds of corporate reports at circle level.;to handle operations of Business Customer Section (meant for Established Business Houses, Punjab using services of SPICE) including introduction of promotional activities, defining customer profile, developing new products, testing of new products, corporate visits,billing & collections and revenue generated from Business Houses;Focusing on relationship building with customers, to detect their needs and expectations w.r.t areas of improvement in Processes, Products etc. for consistent improvement in quality of service;Coordination & Liaison with various departments like sales, marketing, Finance & Networks pertaining to resolving escalations testing and configuration of new products in switch, development of new products as per customer’s need and compliance for Service Provisioning Request / Customer Complaints & Queries;Determining training needs, designing training modules and executing the same through employee orientation programs to enhance efficiency in overall operations towards the accomplishment of corporate objectives and team building;. Worked as a link between customer and company. Was responsible to handle customer queries and complaints Working as a channel to float the information from one end to other end by collecting news and important information from leading new agencies of the Front Office Executive Worked as Front Office Executive, was responsible to manage front office and EPBAX system Responsible to maintain all the relevant data record. • Worked as a link between customer and company. Was responsible to handle customer queries and complaints • Working as a channel to float the information from one end to other end by collecting news and important information from leading new agencies of the city. • Worked as Front Office Executive, was responsible to manage front office and EPBAX system • Responsible to maintain all the relevant data record.

• What industry does Neeru Neeru currently work in?

  Neeru Neeru currently works in the

• Which languages does Neeru Neeru speak?

  No Languages Available

• Which industries has Neeru Neeru previously worked in?

  Neeru Neeru has prior
  experience in the following industries:
  IDea Cellular Ltd. | Omnia BPO Services Ltd | Spice Communications Ltd. | Reliance Webworld Express | Spice Communications Limited | Modi Korea Telecom | Eider Electronics

• What is Neeru Neeru’s work experience?

  Neeru Neeru has the following professional experience:
  IDea Cellular Ltd. | Omnia BPO Services Ltd | Spice Communications Ltd. | Reliance Webworld Express | Spice Communications Limited | Modi Korea Telecom | Eider Electronics

• How can I find Neeru Neeru on LinkedIn?

  You can view Neeru Neeru’s LinkedIn profile at LinkedIn URL

• What are Neeru Neeru’s work email addresses?

  Neeru Neeru’s work email
  addresses are
  enndee1104@rediffmail.com

• What company does Neeru Neeru work for?