Neeraj Chand Email & Phone Number | At Five9, I continue to advance as a Senior Voice Engineer, focusing on R&D in AI-driven speech technologies and maintaining robust CI pipelines for dynamic deployment across diverse environments. This role requires a deep knowledge of network engineering and Linux system administration, with a strong emphasis on innovating service level indicators for optimal problem resolution. My time at SMSGlobal honed my expertise in product development and market strategy, where I played a key role in shaping voice products and infrastructure. Through cross-functional collaboration, we achieved significant quarterly growth and seamlessly integrated voice solutions into our existing platform, enhancing both sales and customer engagement. Throughout my career, I’ve held various leadership roles, managing teams of up to 15 people, and overseeing technical support, engineering, and development staff. I’ve designed and implemented DR and BCP strategies for a 1,000-seat contact center with 24/7 operations, built and managed predictive dialer systems and multinational voice clouds, and maintained highly available infrastructures and large desktop fleets. My specialization in telephony and contact center systems has provided me with a deep understanding of customer experience metrics and the integration of technological solutions with Generative AI insights.

Neeraj Chand

At Five9, I continue to advance as a Senior Voice Engineer, focusing on R&D in AI-driven speech tech...
Greater Melbourne Area, Greater Melbourne Area, Australia

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Neeraj Chand’s Email neeraj.chand@ocis.com.au

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Neeraj Chand’s Location Greater Melbourne Area, Greater Melbourne Area, Australia

Neeraj Chand’s Current Industry Five9

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Work Experience

Five9

Senior Voice Engineer

2022-04-01T00:00:00.000Z - Present

Smsglobal

Product & Technology Lead - Voice

2021-08-01T00:00:00.000Z - 2022-04-01T00:00:00.000Z

Host Tel

National Network Operations Manager

2020-02-01T00:00:00.000Z - 2021-02-01T00:00:00.000Z

Hosttel

Voice Network Engineer

2015-12-01T00:00:00.000Z - 2020-02-01T00:00:00.000Z

Widex

IT Support Supervisor

2015-05-01T00:00:00.000Z - 2015-12-01T00:00:00.000Z

Bloom Hearing Specialists

IT Support Supervisor

2015-05-01T00:00:00.000Z - 2015-12-01T00:00:00.000Z

Mindpearl

IT Manager

2013-03-01T00:00:00.000Z - 2015-02-01T00:00:00.000Z

Ocis

Senior Global Voice Technology Specialist

2012-06-01T00:00:00.000Z - 2013-03-01T00:00:00.000Z

Oceania Customer Interaction Services

Dialer Ops Team Leader

2006-02-01T00:00:00.000Z - 2006-06-01T00:00:00.000Z

Skills

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Languages

No Languages Available

FAQ About Neeraj Chand

Neeraj Chand is located at
Greater Melbourne Area, Greater Melbourne Area, Australia

Neeraj Chand is a At Five9, I continue to advance as a Senior Voice Engineer, focusing on R&D in AI-driven speech technologies and maintaining robust CI pipelines for dynamic deployment across diverse environments. This role requires a deep knowledge of network engineering and Linux system administration, with a strong emphasis on innovating service level indicators for optimal problem resolution. My time at SMSGlobal honed my expertise in product development and market strategy, where I played a key role in shaping voice products and infrastructure. Through cross-functional collaboration, we achieved significant quarterly growth and seamlessly integrated voice solutions into our existing platform, enhancing both sales and customer engagement. Throughout my career, I’ve held various leadership roles, managing teams of up to 15 people, and overseeing technical support, engineering, and development staff. I’ve designed and implemented DR and BCP strategies for a 1,000-seat contact center with 24/7 operations, built and managed predictive dialer systems and multinational voice clouds, and maintained highly available infrastructures and large desktop fleets. My specialization in telephony and contact center systems has provided me with a deep understanding of customer experience metrics and the integration of technological solutions with Generative AI insights.

Neeraj Chand currently works in the Five9 |

No Languages Available

Neeraj Chand has prior
experience in the following industries:
Smsglobal | Host Tel | Hosttel | Widex | Bloom Hearing Specialists | Mindpearl | Ocis | Oceania Customer Interaction Services

Neeraj Chand has the following professional experience:
Five9 | Smsglobal | Host Tel | Hosttel | Widex | Bloom Hearing Specialists | Mindpearl | Ocis | Oceania Customer Interaction Services