Naveen Kotakonda Email & Phone Number | I enable IT Product based and Services Organizations to achieve operational excellence in delivering world class IT Services, improve ITIL processes & expert in end to end program deliveries including creating Customer Satisfaction. 15 years expertise in delivering IT Services & programs in Software Development, Application Management and Support, IT Infrastructure & Cloud transformation. Expertise in delivering services in Managed Services, Digital Transformation, Infrastructure Upgrade programs, Application Migration from legacy applications to cloud. Strategic Leadership, Account/Unit Delivery Management, Strategy, planning, execution, Customer Relationship, Negotiations, Large Turnkey proposals, People Management, Recruitment, Competency Building, Incident Management, Event Management, Change Management, Problem Management, Release Management, Knowledge Management, Innovation, Six Sigma/Lean and Employee Satisfaction. Implemented service improvement plans and improved CSAT scores. Cross training of resources to improve productivity and achieveing cost savings and effectiveness in service delivery. Expertise in Portfolio Analysis, Identifying current and future state of applications in line with business objectives. Expertise in driving Innovation, Digital solutions & transformations. Client facing Program and Project execution . Managing vendors and Teams during program lifecycle.

Naveen Kotakonda

I enable IT Product based and Services Organizations to achieve operational excellence in delivering...
Hyderabad, Hyderabad, India

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Naveen Kotakonda’s Phone Numbers +1 212-830-****

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Naveen Kotakonda’s Location Hyderabad, Hyderabad, India

Naveen Kotakonda’s Current Industry

Naveen Kotakonda’s Prior Industry Infor | Atos | Ca Technologies | Portware Hyderabad A Factset

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Associate Director - Service Management

Present

Team Lead - Service Delivery And Application Support

2017-01-01 00:00:00 - 2018-09-01 00:00:00

Application Support Team Lead

2011-05-01 00:00:00 - 2016-12-01 00:00:00

Service Desk Specialist

2009-11-01 00:00:00 - 2011-05-01 00:00:00

Production Support Engineer

2008-07-01 00:00:00 - 2009-11-01 00:00:00

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Naveen Kotakonda is a I enable IT Product based and Services Organizations to achieve operational excellence in delivering world class IT Services, improve ITIL processes & expert in end to end program deliveries including creating Customer Satisfaction. 15 years expertise in delivering IT Services & programs in Software Development, Application Management and Support, IT Infrastructure & Cloud transformation. Expertise in delivering services in Managed Services, Digital Transformation, Infrastructure Upgrade programs, Application Migration from legacy applications to cloud. Strategic Leadership, Account/Unit Delivery Management, Strategy, planning, execution, Customer Relationship, Negotiations, Large Turnkey proposals, People Management, Recruitment, Competency Building, Incident Management, Event Management, Change Management, Problem Management, Release Management, Knowledge Management, Innovation, Six Sigma/Lean and Employee Satisfaction. Implemented service improvement plans and improved CSAT scores. Cross training of resources to improve productivity and achieveing cost savings and effectiveness in service delivery. Expertise in Portfolio Analysis, Identifying current and future state of applications in line with business objectives. Expertise in driving Innovation, Digital solutions & transformations. Client facing Program and Project execution . Managing vendors and Teams during program lifecycle.