Natalie Ugalde Email & Phone Number | “Employee of The Year” recognized leader with strong work ethics. Extensive experience in call center positions such as leadership, strategy, training, quality assurance, and compliance. Knowledgeable in revenue collection practices, customer service, sales, virtual & classroom training, technology (auto-dialers, live chat, IVRs, CRMs), curriculum development, strategy and analytics, work force management, team management and compliance (FDCPA, HIPAA, ADA, OSHA, and Minor Consent laws). Demonstrated success in call center best practices, with a proven track record of successfully introducing new techniques, processes, and technology in operational and start-up call center environments.

Natalie Ugalde

“Employee of The Year” recognized leader with strong work ethics. Extensive experience in call cente...
San Antonio, Texas, United States

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Natalie Ugalde’s Email natalie.ugalde@3dayblinds.com

Natalie Ugalde’s Phone Numbers

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Natalie Ugalde’s Location San Antonio, Texas, United States

Natalie Ugalde’s Current Industry 3 Day Blinds

Natalie Ugalde’s Prior Industry Complete Women Care | Progressive Management Systems | Bfg Communications | Lakewood Cerritos Dental Centers | Western Dental Services

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Work Experience

3 Day Blinds

Customer Care Manager

2022-02-01 00:00:00 - Present

Complete Women Care

Call Center Manager | HIPAA Privacy & Security Officer

2016-03-01 00:00:00 - 2022-02-01 00:00:00

Progressive Management Systems

Strategy Supervisor

2014-01-01 00:00:00 - 2016-03-01 00:00:00

Bfg Communications

Field Agent

2013-08-01 00:00:00 - 2014-12-01 00:00:00

Lakewood Cerritos Dental Centers

Collection Manager

2012-05-01 00:00:00 - 2013-10-01 00:00:00

Western Dental Services

Supervisor

2009-04-01 00:00:00 - 2012-05-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Natalie Ugalde

Natalie Ugalde is located at
San Antonio, Texas, United States

Natalie Ugalde is a “Employee of The Year” recognized leader with strong work ethics. Extensive experience in call center positions such as leadership, strategy, training, quality assurance, and compliance. Knowledgeable in revenue collection practices, customer service, sales, virtual & classroom training, technology (auto-dialers, live chat, IVRs, CRMs), curriculum development, strategy and analytics, work force management, team management and compliance (FDCPA, HIPAA, ADA, OSHA, and Minor Consent laws). Demonstrated success in call center best practices, with a proven track record of successfully introducing new techniques, processes, and technology in operational and start-up call center environments.

Natalie Ugalde currently works in the 3 Day Blinds |

No Languages Available

Natalie Ugalde has prior
experience in the following industries:
Complete Women Care | Progressive Management Systems | Bfg Communications | Lakewood Cerritos Dental Centers | Western Dental Services

Natalie Ugalde has the following professional experience:
3 Day Blinds | Complete Women Care | Progressive Management Systems | Bfg Communications | Lakewood Cerritos Dental Centers | Western Dental Services