Nariman Yacoub Email & Phone Number | Service Management is a customer-focused approach to delivering information technology and focuses on providing value to the customer and customer relationship. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients. I am a creative and dynamic ITIL Service Management certified professional with 16 years of wide expertise in IT. Including, IT Service Management, Service Delivery, Service level Management, Project Management, Process Design, Tools support and People Management. Primary focus on service transition, operations and continuous service improvement related processes. Capability to leverage industry best practices ITIL and COBIT. Skilled in cultivating constructive relationships across business functions. Excellent problem-solving, delegation, organization and presentation skills. Core Competences include: • Service Management • Business Service Catalog • IT Business Relationship Management • Configuration and Asset Management • Enterprise Management Solutions • People Management • Change Management • Release Management • Project Management • Vendor and Conflict Management

Nariman Yacoub

Service Management is a customer-focused approach to delivering information technology and focuses o...
United Arab Emirates

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Nariman Yacoub’s Location United Arab Emirates

Nariman Yacoub’s Current Industry First Abu Dhabi Bank

Nariman Yacoub’s Prior Industry National Bank Of Abu Dhabi

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Vice President - IT Service and Configuration Management

2017-10-01T00:00:00.000Z - Present

Manager - Service and Configuration Management

2015-04-01T00:00:00.000Z - 2017-09-01T00:00:00.000Z

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Nariman Yacoub is a Service Management is a customer-focused approach to delivering information technology and focuses on providing value to the customer and customer relationship. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients. I am a creative and dynamic ITIL Service Management certified professional with 16 years of wide expertise in IT. Including, IT Service Management, Service Delivery, Service level Management, Project Management, Process Design, Tools support and People Management. Primary focus on service transition, operations and continuous service improvement related processes. Capability to leverage industry best practices ITIL and COBIT. Skilled in cultivating constructive relationships across business functions. Excellent problem-solving, delegation, organization and presentation skills. Core Competences include: • Service Management • Business Service Catalog • IT Business Relationship Management • Configuration and Asset Management • Enterprise Management Solutions • People Management • Change Management • Release Management • Project Management • Vendor and Conflict Management