Narahari Raju Email & Phone Number | Over 18+ years of experience in Call center management. As a Sr.Manager Operations I am responsible for end to end management of the process that I handle. Apart from driving client KPI I also check on attrition control, shrinkage control, giving value add to client, BCP handling, Crisis management, Client relationship and finally aiming to give back positive revenue trend to my management along with keeping client satisfied by delivering their business need. Taking care of Business development, Quality Training & Recruitment and managing a site from admin & IT perspective. AREAS OF EXPERTISE  Ability to run multiple projects.  Customer Life Cycle Management.  Call Center Operations, Transitions.  Process Development & Deployment  Team Building & Mentoring  Develop and manage team of outbound sales professionals.  Enhance P&L Health Index.  Ensuring effective delivery of service levels / KPI's.

Narahari Raju

Over 18+ years of experience in Call center management. As a Sr.Manager Operations I am responsible...
India

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Narahari Raju’s Location India

Narahari Raju’s Current Industry Digicall Teleservices

Narahari Raju’s Prior Industry Page Point Services | Pagepoint Services Motorola Joint Venture And Hfcl From Aug2000

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Sr.Manager Operations

2011-04-01 00:00:00 - Present

Manager Operations

2007-05-01 00:00:00 - 2011-03-01 00:00:00

Sr.Paging Service Executive/Cca

1998-12-01 00:00:00 - 2005-04-01 00:00:00

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Narahari Raju is a Over 18+ years of experience in Call center management. As a Sr.Manager Operations I am responsible for end to end management of the process that I handle. Apart from driving client KPI I also check on attrition control, shrinkage control, giving value add to client, BCP handling, Crisis management, Client relationship and finally aiming to give back positive revenue trend to my management along with keeping client satisfied by delivering their business need. Taking care of Business development, Quality Training & Recruitment and managing a site from admin & IT perspective. AREAS OF EXPERTISE  Ability to run multiple projects.  Customer Life Cycle Management.  Call Center Operations, Transitions.  Process Development & Deployment  Team Building & Mentoring  Develop and manage team of outbound sales professionals.  Enhance P&L Health Index.  Ensuring effective delivery of service levels / KPI's.

Narahari Raju has prior
experience in the following industries:
Page Point Services | Pagepoint Services Motorola Joint Venture And Hfcl From Aug2000

Narahari Raju has the following professional experience:
Digicall Teleservices | Page Point Services | Pagepoint Services Motorola Joint Venture And Hfcl From Aug2000