Naomi Robinson Email & Phone Number | • Performed the ongoing tracking management of product, services and operations for clients; • Coordinated activities and provide responses to clients requests and concerns; • Handled essential client inquiries, provide appropriate actions, resolutions and escalates complex issues to the appropriate teams for timely resolutions; • Assists in supporting client relationships and work with the Client Services Manager (CSM) and Virtual Client Account Teams (CSCT)/(ACSM) to resolve client provider, site and member issues for assigned clients; • Coordinates, communicates and provide sthe delivery schedule and timeline for all assigned client activities; • Gathers, organizes and inputs client and prospect data into system; • Prepares various deliverables which directly support client acquisition; • Prepares and processes documentation related to client implementation and on-going maintenance as required; and • Create a working Inovalon operational knowledge and client base concerns and resolutions to facilitate the effective, timely delivery of high quality client solutions.• Serve as the primary resource for the researching and prospecting of qualified new patient leads • Responsible for identifying, contacting, and tracking prospective patients, generating leads and engaging inactive patients via outbound phone calls, emails, campaign letters and other resources. • Upon contacting a prospective patient, probe to understand patient needs and have the ability to identify opportunities to pair those needs with CoreLife services. • Process and maintain leads in prospecting database for weekly reporting. • Work with Corporate, Marketing and other teams as appropriate to create process to aggressively follow-up and qualify all campaigns. • Participate in school management meetings as a senior teacher • Communicate effectively with parents • Use Microsoft Office for daily work as well as RenWeb • Teaching 30 middle school students science subjects including biology, and chemistry • Organizing daily plans. • Scheduled patient and maintained electronic health records utilizing my extensive knowledge on NextGen software system • Handled administrative duties such as health record filing, dictating messages for providers, and setting up future patient appointments • Communicated with insurance agencies to ensure that proper protocol was followed for correct billing • Scheduled patients for services and referrals in a timely manner • Managed 6 receptionists to ensure work was completed in a timely manner • Responded to & communicated with patients in the department of internal medicine, ophthalmology, cardiology and otolaryngology physicians • Wrote patient referrals for multiple insurances agencies • Handled billing problems when insurance declined payments. • Used MS office to create student profiles • Conducted administrative tasks such as filing and taking inventory • Provided customer service in a professional, courteous manner • Utilized customer management software in order to register students for classes • Managed customer accounts effectively • Handled finances through running closing reports and daily deposits • Maintained safe and clean reception area by complying with procedures, rules, and regulations. • Maintained continuity among work teams by documenting and communicating actions, irregularities, and ongoing needs • Provided competent, safe instruction using recognized skills as established by the profession and national aquatic agencies • Planned and effectively organized class time with encouragement and positive reinforcement to students. • Reviewed and edited proposals to secure funding for revamping the department’s website to make it more user friendly using MS Office Suite • Used MS Office Suite to develop information materials for presentations to aging adults • Updated the website with more practical content • Developed, prepared and presented PowerPoint training slides to department clients • Received information from local agencies to make informed choices about services, referrals to appropriate agencies, assistance in obtaining services and benefits, and follow-up • Promoted the awareness of services for the aging adults and individuals with disabilities through outreach and public education • Provided the aging adults and individuals with disabilities information about health care, Medicare/health insurance, in-home services. • Helped other writing fellows to develop useful, efficient ways of responding to student writing using my strong communication skills • Held short presentations in their faculty partners’ classes on aspects of writing (e.g., the writing process, integrating quotations, paragraph focus, etc.) using Microsoft Office • Served as a sounding board for junior students in the articulation of course goals and for assistance in redesigning syllabi using my communication skills • Assisted in the construction of explicit criteria for evaluating student writing – criteria communicated to students as part of the writing assignment • Assisted faculty to refine previous writing assignments and to design new ones (both formal and informal) to accomplish the learning work in the course • Held office hours and conferred with students in their faculty partners’ classes about writing assignments • Attended sessions of faculty partners’ classes to assist with the implementation of an informal writing activity. • Performed administrative duties appropriate to the activities of the company • Coordinated customer service. Provided customers with information on the policies, products and equipment and made recommendations based on customer requirements through my communication skills • Developed innovative and creative media content across social media platforms. • Organized, distributed and verified the work of others. • Participated in preparing promotional materials and displays • Coordinated with suppliers regarding equipment availability, prices and delivery dates. Recommended equipment purchases to supervisor • Verified and approved payment of supplier invoices, repairs and maintenance contracts. Resolved problems with suppliers. Monitored accounting statements for discrepancies and followed up on corrections • Placed orders, restocks sales, and organized display areas. Initiated return of stock when possible. • Provided customer service and offered assistance using my strong communication skills & salesmanship • Assisted customers with product selection • Provided product information to customers. Took care of 9-12 year old girls while they stayed at our sleep away camp facility. Went on day trips with campers, ensuring their safety. Taught activities outside of all camp activities during the day. Additionally, created games for the campers that were in my charge.

Naomi Robinson

• Performed the ongoing tracking management of product, services and operations for clients; • Coord...
Washington, District of Columbia, United States

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Naomi Robinson’s Email nrobinson@inovalon.com

Naomi Robinson’s Phone Numbers +1 301-875-****

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Naomi Robinson’s Location Washington, District of Columbia, United States

Naomi Robinson’s Current Industry Inovalon

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Work Experience

Inovalon

Client Success Coordinator

2019-03-01 00:00:00 - Present

Corelife Weight Loss Healthcare

Patient Services Specialist

2018-10-01 00:00:00 - 2019-02-01 00:00:00

First Baptist School Of Laurel

Middle School Teacher

2017-10-01 00:00:00 - 2018-10-01 00:00:00

Clinical Associates

Referral Coordinator

2016-11-01 00:00:00 - 2017-10-01 00:00:00

Goldfish Swim School Franchising

Swim Instructor/ Deck Teacher/Front Desk

2015-08-01 00:00:00 - 2016-11-01 00:00:00

Maryland Department Of Aging

Intern

2015-02-01 00:00:00 - 2015-12-01 00:00:00

University Of Maryland Baltimore County

Writing Fellow

2014-01-01 00:00:00 - 2015-12-01 00:00:00

Jenny Craig

Customer Care Coordinator

2013-08-01 00:00:00 - 2015-08-01 00:00:00

Family Christian

Sales Associate

2012-05-01 00:00:00 - 2013-08-01 00:00:00

Sandy Cove Ministries

Camp Counselor

2011-06-01 00:00:00 - 2011-08-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Naomi Robinson

Naomi Robinson is located at
Washington, District of Columbia, United States

Naomi Robinson is a • Performed the ongoing tracking management of product, services and operations for clients; • Coordinated activities and provide responses to clients requests and concerns; • Handled essential client inquiries, provide appropriate actions, resolutions and escalates complex issues to the appropriate teams for timely resolutions; • Assists in supporting client relationships and work with the Client Services Manager (CSM) and Virtual Client Account Teams (CSCT)/(ACSM) to resolve client provider, site and member issues for assigned clients; • Coordinates, communicates and provide sthe delivery schedule and timeline for all assigned client activities; • Gathers, organizes and inputs client and prospect data into system; • Prepares various deliverables which directly support client acquisition; • Prepares and processes documentation related to client implementation and on-going maintenance as required; and • Create a working Inovalon operational knowledge and client base concerns and resolutions to facilitate the effective, timely delivery of high quality client solutions.• Serve as the primary resource for the researching and prospecting of qualified new patient leads • Responsible for identifying, contacting, and tracking prospective patients, generating leads and engaging inactive patients via outbound phone calls, emails, campaign letters and other resources. • Upon contacting a prospective patient, probe to understand patient needs and have the ability to identify opportunities to pair those needs with CoreLife services. • Process and maintain leads in prospecting database for weekly reporting. • Work with Corporate, Marketing and other teams as appropriate to create process to aggressively follow-up and qualify all campaigns. • Participate in school management meetings as a senior teacher • Communicate effectively with parents • Use Microsoft Office for daily work as well as RenWeb • Teaching 30 middle school students science subjects including biology, and chemistry • Organizing daily plans. • Scheduled patient and maintained electronic health records utilizing my extensive knowledge on NextGen software system • Handled administrative duties such as health record filing, dictating messages for providers, and setting up future patient appointments • Communicated with insurance agencies to ensure that proper protocol was followed for correct billing • Scheduled patients for services and referrals in a timely manner • Managed 6 receptionists to ensure work was completed in a timely manner • Responded to & communicated with patients in the department of internal medicine, ophthalmology, cardiology and otolaryngology physicians • Wrote patient referrals for multiple insurances agencies • Handled billing problems when insurance declined payments. • Used MS office to create student profiles • Conducted administrative tasks such as filing and taking inventory • Provided customer service in a professional, courteous manner • Utilized customer management software in order to register students for classes • Managed customer accounts effectively • Handled finances through running closing reports and daily deposits • Maintained safe and clean reception area by complying with procedures, rules, and regulations. • Maintained continuity among work teams by documenting and communicating actions, irregularities, and ongoing needs • Provided competent, safe instruction using recognized skills as established by the profession and national aquatic agencies • Planned and effectively organized class time with encouragement and positive reinforcement to students. • Reviewed and edited proposals to secure funding for revamping the department’s website to make it more user friendly using MS Office Suite • Used MS Office Suite to develop information materials for presentations to aging adults • Updated the website with more practical content • Developed, prepared and presented PowerPoint training slides to department clients • Received information from local agencies to make informed choices about services, referrals to appropriate agencies, assistance in obtaining services and benefits, and follow-up • Promoted the awareness of services for the aging adults and individuals with disabilities through outreach and public education • Provided the aging adults and individuals with disabilities information about health care, Medicare/health insurance, in-home services. • Helped other writing fellows to develop useful, efficient ways of responding to student writing using my strong communication skills • Held short presentations in their faculty partners’ classes on aspects of writing (e.g., the writing process, integrating quotations, paragraph focus, etc.) using Microsoft Office • Served as a sounding board for junior students in the articulation of course goals and for assistance in redesigning syllabi using my communication skills • Assisted in the construction of explicit criteria for evaluating student writing – criteria communicated to students as part of the writing assignment • Assisted faculty to refine previous writing assignments and to design new ones (both formal and informal) to accomplish the learning work in the course • Held office hours and conferred with students in their faculty partners’ classes about writing assignments • Attended sessions of faculty partners’ classes to assist with the implementation of an informal writing activity. • Performed administrative duties appropriate to the activities of the company • Coordinated customer service. Provided customers with information on the policies, products and equipment and made recommendations based on customer requirements through my communication skills • Developed innovative and creative media content across social media platforms. • Organized, distributed and verified the work of others. • Participated in preparing promotional materials and displays • Coordinated with suppliers regarding equipment availability, prices and delivery dates. Recommended equipment purchases to supervisor • Verified and approved payment of supplier invoices, repairs and maintenance contracts. Resolved problems with suppliers. Monitored accounting statements for discrepancies and followed up on corrections • Placed orders, restocks sales, and organized display areas. Initiated return of stock when possible. • Provided customer service and offered assistance using my strong communication skills & salesmanship • Assisted customers with product selection • Provided product information to customers. Took care of 9-12 year old girls while they stayed at our sleep away camp facility. Went on day trips with campers, ensuring their safety. Taught activities outside of all camp activities during the day. Additionally, created games for the campers that were in my charge.

Naomi Robinson currently works in the Inovalon |

No Languages Available

Naomi Robinson has prior
experience in the following industries:
Corelife Weight Loss Healthcare | First Baptist School Of Laurel | Clinical Associates | Goldfish Swim School Franchising | Maryland Department Of Aging | University Of Maryland Baltimore County | Jenny Craig | Family Christian | Sandy Cove Ministries

Naomi Robinson has the following professional experience:
Inovalon | Corelife Weight Loss Healthcare | First Baptist School Of Laurel | Clinical Associates | Goldfish Swim School Franchising | Maryland Department Of Aging | University Of Maryland Baltimore County | Jenny Craig | Family Christian | Sandy Cove Ministries