Nancy Maldonado Email & Phone Number | 2014-Present GCO Global Operations Director- Enablement & Support Developed and operationalized 2 new globally managed, regionally executed end-user support & training teams: Toolset supported: ~20 Applications ranging from Mobile Applications to core Sales relevant tools such as Mobile Apps, CRM and Cloud For Customer (C4C) which includes supporting business logic Managed team of 12 direct reports responsible for Sales Tools end-user support Locations include: China, India, Poland, Germany, Latin America and United States Accountable for implementation of new standardized global vision and strategy in 2015-2017 Coordinate with other Regional leads to develop a Global Support engagement model and methodology of applications across all regions Create and foster process to gather user feedback on all applications to support ongoing enhancements Develop and maintain close relationships with regional and global executive stakeholders to ensure deployment and support activities expectations are met Provide leadership and team development, coaching, and facilitation Act as a point of escalation for critical decisions. June 2010-2014 Responsible for Sales BIO Portfolio execution from Business Case development through project Run (Approximately 10- 20 small to large IT development programs @ ~10 million Euro) Manage stakeholder expectations regarding Business resource demand, IT capacity to execute and budget Assist BIO with definition and implementation of strategies and processes to support an ongoing IT planning process that accurately captures the global portfolio of activities and associated resource capacity and demand projected over the next 1-3 years Serve as escalation point to resolve conflict and/or issues for the Project Portfolio Managers, SAP Internal Customers or Executives related to work activities in the project portfolios Review, analyze, and report on roadmap for IT work activities and overall impact to resource capacity Work in collaboration with Enterprise Architecture (E.A.) team, assisting with requirements gathering to support E.A. planning. Nominated from NA Operations to be part of new Global Field Operations organization Managed team responsible for Global Training, Development, IT engagement, UAT, BAT, Global & Regional CRM support (2nd-3rd level support) Responsible for Global CRM development demand in support of Global and Regional programs Improved existing processes through simplification of roles & responsibilities of GFO CRM team Developed successful pilot of which the site is still actively used; "CRM Community Forum"; CRM Key Users & CRM Operational Users around the globe now have “one stop shopping” to find CRM related help topics, information sharing, and announcements. https://community.wdf.sap.corp/sbs/groups/crm-solution-marketing. Responsible for broadening usage & managing SAP CRM for both PCUI and ICP/GUI systems, enhancements and user experiences for SAP Americas. Global workstream lead and U.S. representative for Global CRM Initiative project. (2007-2008).Represented U.S. interests in applicable global workstreams.

Nancy Maldonado

2014-Present GCO Global Operations Director- Enablement & Support Developed and operationalized 2 ne...
Newtown Square, Pennsylvania, United States

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Nancy Maldonado’s Email nancy.maldonado@sap.com

Nancy Maldonado’s Phone Numbers +49 6106 61****

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Nancy Maldonado’s Location Newtown Square, Pennsylvania, United States

Nancy Maldonado’s Current Industry Sap

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Sap

CURRENT: Global Director- Sales Technology

2014-06-01 00:00:00 - Present

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Nancy Maldonado is located at
Newtown Square, Pennsylvania, United States

Nancy Maldonado is a 2014-Present GCO Global Operations Director- Enablement & Support Developed and operationalized 2 new globally managed, regionally executed end-user support & training teams: Toolset supported: ~20 Applications ranging from Mobile Applications to core Sales relevant tools such as Mobile Apps, CRM and Cloud For Customer (C4C) which includes supporting business logic Managed team of 12 direct reports responsible for Sales Tools end-user support Locations include: China, India, Poland, Germany, Latin America and United States Accountable for implementation of new standardized global vision and strategy in 2015-2017 Coordinate with other Regional leads to develop a Global Support engagement model and methodology of applications across all regions Create and foster process to gather user feedback on all applications to support ongoing enhancements Develop and maintain close relationships with regional and global executive stakeholders to ensure deployment and support activities expectations are met Provide leadership and team development, coaching, and facilitation Act as a point of escalation for critical decisions. June 2010-2014 Responsible for Sales BIO Portfolio execution from Business Case development through project Run (Approximately 10- 20 small to large IT development programs @ ~10 million Euro) Manage stakeholder expectations regarding Business resource demand, IT capacity to execute and budget Assist BIO with definition and implementation of strategies and processes to support an ongoing IT planning process that accurately captures the global portfolio of activities and associated resource capacity and demand projected over the next 1-3 years Serve as escalation point to resolve conflict and/or issues for the Project Portfolio Managers, SAP Internal Customers or Executives related to work activities in the project portfolios Review, analyze, and report on roadmap for IT work activities and overall impact to resource capacity Work in collaboration with Enterprise Architecture (E.A.) team, assisting with requirements gathering to support E.A. planning. Nominated from NA Operations to be part of new Global Field Operations organization Managed team responsible for Global Training, Development, IT engagement, UAT, BAT, Global & Regional CRM support (2nd-3rd level support) Responsible for Global CRM development demand in support of Global and Regional programs Improved existing processes through simplification of roles & responsibilities of GFO CRM team Developed successful pilot of which the site is still actively used; "CRM Community Forum"; CRM Key Users & CRM Operational Users around the globe now have “one stop shopping” to find CRM related help topics, information sharing, and announcements. https://community.wdf.sap.corp/sbs/groups/crm-solution-marketing. Responsible for broadening usage & managing SAP CRM for both PCUI and ICP/GUI systems, enhancements and user experiences for SAP Americas. Global workstream lead and U.S. representative for Global CRM Initiative project. (2007-2008).Represented U.S. interests in applicable global workstreams.