Mustafa Alafif Email & Phone Number | Proactively manage client data integrations and conversions Provide software support/technical assistance to client users Effectively communicate with customer during integration activities Accurately input and maintain customer and activity log using CRM tool. Identify system wide problems and outages and communicate solutions to the support and leadership teams Interface with customer’s multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues. Identify new support processes, documents and communicates processes using knowledge database Utilize communication skills to quickly assist customers in resolving issues.Responsible for deploying new equipment and removing old equipment. Responsible for installation and maintenance of all computer-related equipment and software across the Network, including all peripherals. Created, maintained, and updated all required computer images using Ghost software. Installed new software and updates as necessary and maintained software license across the network. Maintained a working knowledge of all hardware and software related computer equipment in order to update BIOS, service packs, and hotfixes. Installed and maintained printers on the network. Used remote utilities to troubleshoot issues for users not onsite. Maintained appropriate physical security and control on all computer assets across the network.

Mustafa Alafif

Proactively manage client data integrations and conversions Provide software support/technical assis...
Chicago, Chicago, United States

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Mustafa Alafif’s Email malafif@usg.com

Mustafa Alafif’s Phone Numbers

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Mustafa Alafif’s Location Chicago, Chicago, United States

Mustafa Alafif’s Current Industry USG

Mustafa Alafif’s Prior Industry vAuto | Computer OnSite

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Technical Analyst

2015-05-01 00:00:00 - Present

Support Engineer

2014-09-01 00:00:00 - 2015-05-01 00:00:00

Desktop Support Technician

2012-08-01 00:00:00 - 2014-05-01 00:00:00

No Skills Available

No Languages Available

Mustafa Alafif is a Proactively manage client data integrations and conversions Provide software support/technical assistance to client users Effectively communicate with customer during integration activities Accurately input and maintain customer and activity log using CRM tool. Identify system wide problems and outages and communicate solutions to the support and leadership teams Interface with customer’s multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues. Identify new support processes, documents and communicates processes using knowledge database Utilize communication skills to quickly assist customers in resolving issues.Responsible for deploying new equipment and removing old equipment. Responsible for installation and maintenance of all computer-related equipment and software across the Network, including all peripherals. Created, maintained, and updated all required computer images using Ghost software. Installed new software and updates as necessary and maintained software license across the network. Maintained a working knowledge of all hardware and software related computer equipment in order to update BIOS, service packs, and hotfixes. Installed and maintained printers on the network. Used remote utilities to troubleshoot issues for users not onsite. Maintained appropriate physical security and control on all computer assets across the network.