Mukul Mathur Email & Phone Number |  An incisive professional with over 15 years of expertise in Business Operations, Process Transitions, Customer Acquisition and Life Cycle Management in Telecom, Healthcare, BPO .  Adroit in ensuring delivery of high quality services to support customer's business needs & achieving continued satisfaction from all operational users of the services.  Experience in Call Centre Operations, Customer Experience Management, Service Quality Management, Customer Satisfaction Study, Six Sigma, Retail and Operations Management  Proficient in managing & leading teams for running successful process operations & experience of implementing procedures and service standards.  Developing & integration of CRM systems  Exposure to Call Centre (Prepaid, dealer helpline, Tele-Verification Desk and Data) Operations spanning inbound support & Backend - Voice (Regular & High Value) Customers and Data.  Experience in setting up a contact center  Managing customer escalations and closure of complaints  Streamline the process of training , Vendor Management , Service quality adherence  Adept in handling customers and managing revenue, account profitability and CSAT.  Managing bucket collections & customer retention  Enhancing collections while keeping cost of collections in control  Experience in process transitions with successful toll gates closure  Development and monitoring of quality standards  Driving quality through net promotor score/ customer transaction assessment/ process index scores  Deft in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact for the customer.  Strategy formulation for revenue & lead generation.  Vendor management , driving cost efficiences.  Well versed with the concepts of all policies of Face2Face Customer Interaction, Voice-Non Voice Customer Service Delivery, Complaint Management , SLA adherence , Document Management and Risk management.

Mukul Mathur

 An incisive professional with over 15 years of expertise in Business Operations, Process Transitio...
Delhi, Delhi, India

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Mukul Mathur’s Email mukul.mathur@tatadocomo.com

Mukul Mathur’s Phone Numbers +1 800-208-****

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Mukul Mathur’s Location Delhi, Delhi, India

Mukul Mathur’s Current Industry Policy Bazaar Policybazaar Com

Mukul Mathur’s Prior Industry Tata Teleservices | Reliance Communications | Max Healthcare | Genpact

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Work Experience

Policy Bazaar

Vice President Customer Service

2018-08-01 00:00:00 - Present

Policybazaar Com

Associate Vice President

2018-08-01 00:00:00 - Present

Tata Teleservices

Senior Manager- Customer Experience

2009-09-01 00:00:00 - 2018-08-01 00:00:00

Reliance Communications

Manager- Customer service

2007-04-01 00:00:00 - 2009-12-01 00:00:00

Max Healthcare

Manager Customer Service

2007-01-01 00:00:00 - 2009-01-01 00:00:00

Genpact

Operations

2001-01-01 00:00:00 - 2005-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Mukul Mathur

Mukul Mathur is located at
Delhi, Delhi, India

Mukul Mathur is a  An incisive professional with over 15 years of expertise in Business Operations, Process Transitions, Customer Acquisition and Life Cycle Management in Telecom, Healthcare, BPO .  Adroit in ensuring delivery of high quality services to support customer's business needs & achieving continued satisfaction from all operational users of the services.  Experience in Call Centre Operations, Customer Experience Management, Service Quality Management, Customer Satisfaction Study, Six Sigma, Retail and Operations Management  Proficient in managing & leading teams for running successful process operations & experience of implementing procedures and service standards.  Developing & integration of CRM systems  Exposure to Call Centre (Prepaid, dealer helpline, Tele-Verification Desk and Data) Operations spanning inbound support & Backend - Voice (Regular & High Value) Customers and Data.  Experience in setting up a contact center  Managing customer escalations and closure of complaints  Streamline the process of training , Vendor Management , Service quality adherence  Adept in handling customers and managing revenue, account profitability and CSAT.  Managing bucket collections & customer retention  Enhancing collections while keeping cost of collections in control  Experience in process transitions with successful toll gates closure  Development and monitoring of quality standards  Driving quality through net promotor score/ customer transaction assessment/ process index scores  Deft in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact for the customer.  Strategy formulation for revenue & lead generation.  Vendor management , driving cost efficiences.  Well versed with the concepts of all policies of Face2Face Customer Interaction, Voice-Non Voice Customer Service Delivery, Complaint Management , SLA adherence , Document Management and Risk management.

Mukul Mathur currently works in the Policy Bazaar | Policybazaar Com |

No Languages Available

Mukul Mathur has prior
experience in the following industries:
Tata Teleservices | Reliance Communications | Max Healthcare | Genpact

Mukul Mathur has the following professional experience:
Policy Bazaar | Policybazaar Com | Tata Teleservices | Reliance Communications | Max Healthcare | Genpact