Mukul Chugh Email & Phone Number | Achievement oriented workforce management, demand planning and forecasting, quality, and financial planning & analysis professional. Demonstrated professional team leadership & execution experience across multiple industries encompassing acquisition, fulfillment, and servicing via inbound, outbound, video, email, and chat channels. Key professional skill sets include: • Workforce Management • Product Planning & Financial Management • Sales & Operations Planning (S&OP) • Financial Planning & Analysis (FP&A) • Acquisition, Fulfillment, and Service Planning • Forecasting Model/Process Design • Business Case Development/Validation • Statistical Analysis & Forecasting • Enterprise Change Management • Schedule Efficiency Optimization • Business Process Outsourcing (BPO) • Project Management & NPV/IRR Justification • Risk Assessment & Scenario Modeling • Governing/Supporting the other WFM teams, like Real time/Capacity Planning/Forecasting & Scheduling from a overall Program/Vertical strategy perspective to better align them with Vertical’s financial forecast & support generating the anticipated revenue. • Seats Planning- Optimize seat utilization to drive better profitability

Mukul Chugh

Achievement oriented workforce management, demand planning and forecasting, quality, and financial p...
Gurgaon, Haryana, India

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Mukul Chugh’s Location Gurgaon, Haryana, India

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Mukul Chugh’s Prior Industry Convergys | Wipro Bpo

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Director, Workforce Management

2023-05-01 00:00:00 - Present

Sr Manager- Program Managment

2016-12-01 00:00:00 - 2018-02-01 00:00:00

Floor Controller

2005-10-01 00:00:00 - 2007-11-01 00:00:00

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Mukul Chugh is a Achievement oriented workforce management, demand planning and forecasting, quality, and financial planning & analysis professional. Demonstrated professional team leadership & execution experience across multiple industries encompassing acquisition, fulfillment, and servicing via inbound, outbound, video, email, and chat channels. Key professional skill sets include: • Workforce Management • Product Planning & Financial Management • Sales & Operations Planning (S&OP) • Financial Planning & Analysis (FP&A) • Acquisition, Fulfillment, and Service Planning • Forecasting Model/Process Design • Business Case Development/Validation • Statistical Analysis & Forecasting • Enterprise Change Management • Schedule Efficiency Optimization • Business Process Outsourcing (BPO) • Project Management & NPV/IRR Justification • Risk Assessment & Scenario Modeling • Governing/Supporting the other WFM teams, like Real time/Capacity Planning/Forecasting & Scheduling from a overall Program/Vertical strategy perspective to better align them with Vertical’s financial forecast & support generating the anticipated revenue. • Seats Planning- Optimize seat utilization to drive better profitability