Muhammad Umer Farooq Email & Phone Number | With over 10 years of onsite IT Services Management experience at BAT (British American Tobacco) Pakistan, I have been responsible for managing, executing, and monitoring stable, efficient, and silent IT services while ensuring compliance with underpinning contracts (SLAs) and the ITIL framework. I have successfully sustained continued SOx, ITGC, and ITIL compliance of the IT/DBS (Digital Business Solutions) estate in the respective geographic scope, while also leading IT transformations to empower and excite our users. Core Strengths: • • Non-GRC Applications/Databases/OS Sarbanes-Oxley in scope (Access Management, Computer Operations, Cyber, Program Change, Program Development) Controls, ITGC Controls, BAT TSS (Technical Security standards), Control Navigator, Qualys, Internal & External Audits. • ITSC, IT Operations Risk Register, DR (Disaster recovery) planning/execution, BCP (Business Continuity Planning), Decision Memos, Business Impact Analyses(BIA), Power BI reports, Dashboarding/Data Visualization through Service Now Portal. • E2E IT services as per ITIL Framework (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and TOM (Target Operations Model). • Resilient, Persuasive, Collaborative, Detail-Oriented and Solution oriented team player with multi-client exposure including international clients in deadline-oriented environments • Strong analytical, interpersonal & diversified stakeholder management skills to lead & drive the innovative initiatives & projects. • RDBMS like SQL, Oracle along with SAP and Cloud / Big Data environment. • Broadened understanding of BAT IT/DBS operations as well as BAT internal customer’s (Leaf Ops/Supply Chain), Processing & Manufacturing business processes.

Muhammad Umer Farooq

With over 10 years of onsite IT Services Management experience at BAT (British American Tobacco) Pak...
Pakistan

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Muhammad Umer Farooq’s Email muhammad_farooq@bat.com

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Muhammad Umer Farooq’s Location Pakistan

Muhammad Umer Farooq’s Current Industry British American Tobacco

Muhammad Umer Farooq’s Prior Industry Bat | Emigratus | Computer Super Market | Net Access Communications Systems Karachi

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Work Experience

British American Tobacco

Information Technology Services Manager

2019-03-01 00:00:00 - Present

Bat

Information Technology Help Desk Manager

2017-03-01 00:00:00 - 2019-02-01 00:00:00

Emigratus

Business Analyst

2010-12-01 00:00:00 - 2012-08-01 00:00:00

Computer Super Market

Team Lead -Database Administration & Apps Support

2006-08-01 00:00:00 - 2008-12-01 00:00:00

Net Access Communications Systems Karachi

Oracle Database Administrator

2003-03-01 00:00:00 - 2004-06-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Muhammad Umer Farooq

Muhammad Umer Farooq is located at
Pakistan

Muhammad Umer Farooq is a With over 10 years of onsite IT Services Management experience at BAT (British American Tobacco) Pakistan, I have been responsible for managing, executing, and monitoring stable, efficient, and silent IT services while ensuring compliance with underpinning contracts (SLAs) and the ITIL framework. I have successfully sustained continued SOx, ITGC, and ITIL compliance of the IT/DBS (Digital Business Solutions) estate in the respective geographic scope, while also leading IT transformations to empower and excite our users. Core Strengths: • • Non-GRC Applications/Databases/OS Sarbanes-Oxley in scope (Access Management, Computer Operations, Cyber, Program Change, Program Development) Controls, ITGC Controls, BAT TSS (Technical Security standards), Control Navigator, Qualys, Internal & External Audits. • ITSC, IT Operations Risk Register, DR (Disaster recovery) planning/execution, BCP (Business Continuity Planning), Decision Memos, Business Impact Analyses(BIA), Power BI reports, Dashboarding/Data Visualization through Service Now Portal. • E2E IT services as per ITIL Framework (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and TOM (Target Operations Model). • Resilient, Persuasive, Collaborative, Detail-Oriented and Solution oriented team player with multi-client exposure including international clients in deadline-oriented environments • Strong analytical, interpersonal & diversified stakeholder management skills to lead & drive the innovative initiatives & projects. • RDBMS like SQL, Oracle along with SAP and Cloud / Big Data environment. • Broadened understanding of BAT IT/DBS operations as well as BAT internal customer’s (Leaf Ops/Supply Chain), Processing & Manufacturing business processes.

Muhammad Umer Farooq currently works in the British American Tobacco |

No Languages Available

Muhammad Umer Farooq has prior
experience in the following industries:
Bat | Emigratus | Computer Super Market | Net Access Communications Systems Karachi

Muhammad Umer Farooq has the following professional experience:
British American Tobacco | Bat | Emigratus | Computer Super Market | Net Access Communications Systems Karachi