Mpia Ian Young Ccips Ctc Email & Phone Number | I am a seasoned professional with 9+ years of operations management and guest services experience in the hospitality sector. Recognized for demonstrating a natural aptitude for customer experience, as well as for team development and process enhancement, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded revenue and performance goals, and I am adept at achieving maximum operational impacts with minimal resource expenditure. Professional focal points include guest retention, business development, recruitment, strategic planning, program management, critical thinking, and decision making. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and prioritization skills, as well as business acumen, time management, project management, and resource management to support efficiency and maximum returns. Currently, I am the Director of Front Office with Intercontinental Cleveland. Under my leadership, I direct and oversee all club operations, bell service, and concierge service while training, guiding, and motivating an efficient team which consistently exceeds quarterly enrollment goals. I also review, evaluate, and fully resolve guest complaints which has led to a significant increase in service recovery scores and guest loyalty. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s relations support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, operations and hospitality expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

Mpia Ian Young Ccips Ctc

I am a seasoned professional with 9+ years of operations management and guest services experience in...
Solon, Ohio, United States

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Mpia Ian Young Ccips Ctc’s Email ian.young@intercontinental.com

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Mpia Ian Young Ccips Ctc’s Location Solon, Ohio, United States

Mpia Ian Young Ccips Ctc’s Current Industry Intercontinental Hotels And Resorts

Mpia Ian Young Ccips Ctc’s Prior Industry Anshe Chesed Fairmount Temple

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Work Experience

Intercontinental Hotels And Resorts

Guest Relations Manager

2024-06-01 00:00:00 - Present

Anshe Chesed Fairmount Temple

Director of Security/Chair, Security/Safety Committee

2011-08-01 00:00:00 - 2018-02-01 00:00:00

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FAQ About Mpia Ian Young Ccips Ctc

Mpia Ian Young Ccips Ctc is located at
Solon, Ohio, United States

Mpia Ian Young Ccips Ctc is a I am a seasoned professional with 9+ years of operations management and guest services experience in the hospitality sector. Recognized for demonstrating a natural aptitude for customer experience, as well as for team development and process enhancement, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded revenue and performance goals, and I am adept at achieving maximum operational impacts with minimal resource expenditure. Professional focal points include guest retention, business development, recruitment, strategic planning, program management, critical thinking, and decision making. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and prioritization skills, as well as business acumen, time management, project management, and resource management to support efficiency and maximum returns. Currently, I am the Director of Front Office with Intercontinental Cleveland. Under my leadership, I direct and oversee all club operations, bell service, and concierge service while training, guiding, and motivating an efficient team which consistently exceeds quarterly enrollment goals. I also review, evaluate, and fully resolve guest complaints which has led to a significant increase in service recovery scores and guest loyalty. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s relations support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, operations and hospitality expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.