Motti Shamsian Email & Phone Number | Support Manager with 15+ years of experience in technical customer support and professional services delivery management for various companies globally. Strengths- • Strong interpersonal skills, team leadership abilities, and management experience • High capacity and multitasking performance • Setting priorities and meeting deadlines • Training capacity and standing in front of an audience • A broad and highly motivated • High technical support skills within complex technical environments • Ability to analyze and troubleshoot complex scenarios with analytic skills • Can-do attitude • High-level self-learning • Ability to work under pressure • Deep understanding of software support business and processes • Passion for customer’s satisfaction and excellent customer service attitude • Ability to answer business needs with technical solutions • Highly motivated by challenges and passionate about the customer's experience Specialties- • In-depth knowledge and high-level control of Microsoft Azure technologies features and Cloud SaaS architecture systems such as ELK (ElasticSearch, Logstash, Kibana), Dockers, Kubernetes, etc. • Knowledge of Cloud and SaaS architecture systems • High level on TCP/IP networking, communication, protocols, hardware, software, backup, disaster recovery, storage, and firewall • Skilled with multiple operating systems/Hyper-V, Windows Servers, Microsoft SQL, IIS, AD, Exchange, SharePoint, etc. • Experience with scripting and SQL queries, HTML, JavaScript, XSLT, CSS, Jason and PowerShell • Proficient with Office tools

Motti Shamsian

Support Manager with 15+ years of experience in technical customer support and professional services...
Rosh Haayin, Rosh Haayin, Israel

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Motti Shamsian’s Email motti.shamsian@hclsoftware.com

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Motti Shamsian’s Location Rosh Haayin, Rosh Haayin, Israel

Motti Shamsian’s Current Industry Hcl Appscan

Motti Shamsian’s Prior Industry Pnmsoft | Menahel4u | Synel Industries | Bezeq International

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Work Experience

Hcl Appscan

Devops And Cloud Security Operations Manager

2021-05-01 00:00:00 - Present

Pnmsoft

Devops And Cloud Security Operations Manager

2017-01-01 00:00:00 - 2021-05-01 00:00:00

Menahel4u

Global Support And System Team Leader Tier 1-2

2011-01-01 00:00:00 - 2012-01-01 00:00:00

Synel Industries

Support Team Leader Tier 2-3

2010-01-01 00:00:00 - 2011-01-01 00:00:00

Bezeq International

Shift Manager Sales Department

2005-01-01 00:00:00 - 2008-01-01 00:00:00

Skills

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Languages

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FAQ About Motti Shamsian

Motti Shamsian is located at
Rosh Haayin, Rosh Haayin, Israel

Motti Shamsian is a Support Manager with 15+ years of experience in technical customer support and professional services delivery management for various companies globally. Strengths- • Strong interpersonal skills, team leadership abilities, and management experience • High capacity and multitasking performance • Setting priorities and meeting deadlines • Training capacity and standing in front of an audience • A broad and highly motivated • High technical support skills within complex technical environments • Ability to analyze and troubleshoot complex scenarios with analytic skills • Can-do attitude • High-level self-learning • Ability to work under pressure • Deep understanding of software support business and processes • Passion for customer’s satisfaction and excellent customer service attitude • Ability to answer business needs with technical solutions • Highly motivated by challenges and passionate about the customer's experience Specialties- • In-depth knowledge and high-level control of Microsoft Azure technologies features and Cloud SaaS architecture systems such as ELK (ElasticSearch, Logstash, Kibana), Dockers, Kubernetes, etc. • Knowledge of Cloud and SaaS architecture systems • High level on TCP/IP networking, communication, protocols, hardware, software, backup, disaster recovery, storage, and firewall • Skilled with multiple operating systems/Hyper-V, Windows Servers, Microsoft SQL, IIS, AD, Exchange, SharePoint, etc. • Experience with scripting and SQL queries, HTML, JavaScript, XSLT, CSS, Jason and PowerShell • Proficient with Office tools