Monique Robinson Email & Phone Number | As a Complaints Analyst at Jenius Bank, I validate and analyze complaints data, identify trends and areas to focus, and come up with creative improvements, especially for new products. I also manage the daily, weekly, and monthly reporting component to comply with regulatory requirements. I have over five years of experience in handling customer concerns, resolving issues, and documenting escalations and resolutions. Previously, I worked as a Senior Complaints Coordinator at Capital One and a Claims Specialist at UnitedHealth Group. I am proficient in Workday Payroll, CRM, and Customer Engagement. I am highly motivated, versatile, and goal-oriented, and I strive to exceed expectations and deliver excellent client service.

Monique Robinson

As a Complaints Analyst at Jenius Bank, I validate and analyze complaints data, identify trends and...
Richmond, Richmond, United States

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Monique Robinson’s Location Richmond, Richmond, United States

Monique Robinson’s Current Industry Jenius Bank

Monique Robinson’s Prior Industry Capital One

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Complaints Analyst

2023-09-01 00:00:00 - Present

Senior Customer Accounts Representative

2020-07-01 00:00:00 - 2023-09-01 00:00:00

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Monique Robinson is a As a Complaints Analyst at Jenius Bank, I validate and analyze complaints data, identify trends and areas to focus, and come up with creative improvements, especially for new products. I also manage the daily, weekly, and monthly reporting component to comply with regulatory requirements. I have over five years of experience in handling customer concerns, resolving issues, and documenting escalations and resolutions. Previously, I worked as a Senior Complaints Coordinator at Capital One and a Claims Specialist at UnitedHealth Group. I am proficient in Workday Payroll, CRM, and Customer Engagement. I am highly motivated, versatile, and goal-oriented, and I strive to exceed expectations and deliver excellent client service.