Mohasin Zaki Syed Email & Phone Number | With over 20 years of experience in leading large global technology teams, I am currently the Head of Conversational AI and Automation at Citi, where I oversee the end-to-end product development and delivery of innovative solutions that leverage AI, ML, NLP, RPA, BPM, and DLT technologies. I have a proven track record of consistently delivering game-changing product features, with a multi-million dollar development budget, that enhance customer experience and operational efficiency across various lines of business and stakeholders. I have established and driven the Conversational AI strategy in the organization, enabling the use of voice and chatbots for digital self-service and customer care. I have also led the practices and centers of excellence for automation and workflow/case management, using leading tools such as Pega Infinity and RPA platforms. Additionally, I have SME knowledge and expertise in Distributed Ledger Technologies, such as Blockchain and Hyperledger, and represent my business/sector internally in various forums and committees. Most recently, I have been researching the applicability of GenAI and LLMs for the company. I am passionate about technology and its potential to create value and impact for the organization and its customers.

Mohasin Zaki Syed

With over 20 years of experience in leading large global technology teams, I am currently the Head o...
Dallas-Fort Worth Metroplex, Dallas-Fort Worth Metroplex, United States

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Mohasin Zaki Syed’s Email mohasin.syed@citigroup.com

Mohasin Zaki Syed’s Phone Numbers +1 800-788-****

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Mohasin Zaki Syed’s Location Dallas-Fort Worth Metroplex, Dallas-Fort Worth Metroplex, United States

Mohasin Zaki Syed’s Current Industry Citi

Mohasin Zaki Syed’s Prior Industry Verizon | Verizon Data Services | Wipro Technologies

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Work Experience

Citi

Head of Core Operations Technology

2024-02-01 00:00:00 - Present

Verizon

Associate Technical Director

2015-07-01 00:00:00 - 2018-08-01 00:00:00

Verizon Data Services

Delivery Head - New Product Development

2012-04-01 00:00:00 - 2015-07-01 00:00:00

Wipro Technologies

Project Leader

2005-04-01 00:00:00 - 2005-12-01 00:00:00

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FAQ About Mohasin Zaki Syed

Mohasin Zaki Syed is located at
Dallas-Fort Worth Metroplex, Dallas-Fort Worth Metroplex, United States

Mohasin Zaki Syed is a With over 20 years of experience in leading large global technology teams, I am currently the Head of Conversational AI and Automation at Citi, where I oversee the end-to-end product development and delivery of innovative solutions that leverage AI, ML, NLP, RPA, BPM, and DLT technologies. I have a proven track record of consistently delivering game-changing product features, with a multi-million dollar development budget, that enhance customer experience and operational efficiency across various lines of business and stakeholders. I have established and driven the Conversational AI strategy in the organization, enabling the use of voice and chatbots for digital self-service and customer care. I have also led the practices and centers of excellence for automation and workflow/case management, using leading tools such as Pega Infinity and RPA platforms. Additionally, I have SME knowledge and expertise in Distributed Ledger Technologies, such as Blockchain and Hyperledger, and represent my business/sector internally in various forums and committees. Most recently, I have been researching the applicability of GenAI and LLMs for the company. I am passionate about technology and its potential to create value and impact for the organization and its customers.