Mohammed Zoheer Email & Phone Number | Maintaining focus and delivering excellent customer service despite the pressure of a constant call queue. Juggling multiple tasks simultaneously Prioritizing tasks effectively and maintaining efficient call handling times. Utilizing technology and call center tools to manage workflow and data effectively. Being accountable for achieving individual and team goals related to call handling times, customer satisfaction, sales targets, and other performance metrics. Continuously striving to improve performance through self-reflection, feedback, and training. Demonstrating resilience and staying motivated despite pressure to meet goals. Maintaining composure and professionalism in the face of angry, frustrated, or demanding customers. Dealing with rejection and handling difficult conversations calmly and empathetically. Managing personal stress and maintaining emotional well-being in a demanding environment. Depending on the specific role and company, high contact center responsibilities might also include: Upselling and cross-selling products or services Participating in team meetings and training sessions Providing feedback and suggestions for improvement Maintaining a positive and supportive team environment

Mohammed Zoheer

Maintaining focus and delivering excellent customer service despite the pressure of a constant call...
Fiji

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Mohammed Zoheer’s Location Fiji

Mohammed Zoheer’s Current Industry Cdm Direct

Mohammed Zoheer’s Prior Industry Mindpearl | Flex | Ocis

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Contact Center Manager

2023-10-01 00:00:00 - Present

Call Center Manager

2022-03-01 00:00:00 - 2023-09-01 00:00:00

Sales

2009-01-01 00:00:00 - 2012-11-01 00:00:00

Customer Interaction Ag

2007-06-01 00:00:00 - 2008-07-01 00:00:00

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Mohammed Zoheer is a Maintaining focus and delivering excellent customer service despite the pressure of a constant call queue. Juggling multiple tasks simultaneously Prioritizing tasks effectively and maintaining efficient call handling times. Utilizing technology and call center tools to manage workflow and data effectively. Being accountable for achieving individual and team goals related to call handling times, customer satisfaction, sales targets, and other performance metrics. Continuously striving to improve performance through self-reflection, feedback, and training. Demonstrating resilience and staying motivated despite pressure to meet goals. Maintaining composure and professionalism in the face of angry, frustrated, or demanding customers. Dealing with rejection and handling difficult conversations calmly and empathetically. Managing personal stress and maintaining emotional well-being in a demanding environment. Depending on the specific role and company, high contact center responsibilities might also include: Upselling and cross-selling products or services Participating in team meetings and training sessions Providing feedback and suggestions for improvement Maintaining a positive and supportive team environment