Mohammed Mujjadeed Email & Phone Number | CORE COMPETENCIES ~ IT Infrastructure Management ~ Service Delivery ~ Incident & Problem Management ~ ITSM Management ~ Project Management ~ Team Lead ~ Technical Support ~ Training & Development Over 13.2 years of experience in IT Industry with Extensive Experience in ITIL Framework. Extensive experience in Transition. Experience in Transition Solution designing for AO,AM and Managed Services deals Possess extensive experience in IT Service Management Delivery Extensive Experience in Managing the Application Support Strong Technical, Analytical Skills & People Management Skills. Strong knowledge in Portfolio Assessment Tool Deft in creating & implementing innovative systems and laying down SOP & SOW for streamlining overall departmental operations to increase client retention and customer satisfaction levels. Keen customer centric orientation with demonstrated expertise in establishing positive customer service network. Resourceful at maintaining excellent relations with international clients and providing value added customer service, ensuring quality and service norms. Well versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/Process Targets. Extensive experience in troubleshooting and debugging of applications. Specialties: Business Relationship Management, Program/Project Management, Vendor Management, Process Improvement/Management, Diplomatic Change Agent, Governance & Standards, Business Integration, Talent/People Management, Team/Group Leadership, Application/System Development Management, Quality Standards Control, Client Technical Support Process

Mohammed Mujjadeed

CORE COMPETENCIES ~ IT Infrastructure Management ~ Service Delivery ~ Incident & Problem Manageme...
Lincolnshire, Illinois, United States

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Mohammed Mujjadeed’s Email mohammed.mujjadeed@hcl.com

Mohammed Mujjadeed’s Phone Numbers +91 78718 6****

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Mohammed Mujjadeed’s Location Lincolnshire, Illinois, United States

Mohammed Mujjadeed’s Current Industry Hcl Technologies

Mohammed Mujjadeed’s Prior Industry Wipro | Catholic Health Initiatives | Sutherland

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Work Experience

Hcl Technologies

Major Incident Manager

2018-06-01 00:00:00 - Present

Wipro

Project Manager

2010-04-01 00:00:00 - 2018-06-01 00:00:00

Catholic Health Initiatives

Project Manager

2014-11-01 00:00:00 - 2017-11-01 00:00:00

Sutherland

Operations Team Lead

2004-06-01 00:00:00 - 2010-05-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Mohammed Mujjadeed

Mohammed Mujjadeed is located at
Lincolnshire, Illinois, United States

Mohammed Mujjadeed is a CORE COMPETENCIES ~ IT Infrastructure Management ~ Service Delivery ~ Incident & Problem Management ~ ITSM Management ~ Project Management ~ Team Lead ~ Technical Support ~ Training & Development Over 13.2 years of experience in IT Industry with Extensive Experience in ITIL Framework. Extensive experience in Transition. Experience in Transition Solution designing for AO,AM and Managed Services deals Possess extensive experience in IT Service Management Delivery Extensive Experience in Managing the Application Support Strong Technical, Analytical Skills & People Management Skills. Strong knowledge in Portfolio Assessment Tool Deft in creating & implementing innovative systems and laying down SOP & SOW for streamlining overall departmental operations to increase client retention and customer satisfaction levels. Keen customer centric orientation with demonstrated expertise in establishing positive customer service network. Resourceful at maintaining excellent relations with international clients and providing value added customer service, ensuring quality and service norms. Well versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/Process Targets. Extensive experience in troubleshooting and debugging of applications. Specialties: Business Relationship Management, Program/Project Management, Vendor Management, Process Improvement/Management, Diplomatic Change Agent, Governance & Standards, Business Integration, Talent/People Management, Team/Group Leadership, Application/System Development Management, Quality Standards Control, Client Technical Support Process