Mohamed HosnyAli Email & Phone Number | Strategic Commercial Operations and Customer Care leader with a demonstrated history of working in the telecommunications industry. Skilled in acheiving strategic KPIs, turning cost center functions into revenue center ones with strong analytical skills serving Customer Care, Business Development and CRM objectives with complaints and retention professionalism. Proven experience in developing people, spotting and investing in individual talents while being a strong beleiver in delivering through others and creating future successors as well. Currently im holding the post of Customer Resolution Manager where i’m being accountable of a task force to track, analyze, identify all root causes and own the E2E radical solutions of customer complaints/pain points captured from all channels (legacy & digital) across the organization Also accountable for spotting customer journey gaps and recommending/implementing all proper solutions to the CEO, CC Direcotor and business excellence teams during regular business reviews/forums. I’m responsible too for assessing the criticality and complexity of different products/services related to customers’ complaints aiming to enhance customers E2E life cycle/experience journey.

Mohamed HosnyAli

Strategic Commercial Operations and Customer Care leader with a demonstrated history of working in t...
Egypt

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Mohamed HosnyAli’s Location Egypt

Mohamed HosnyAli’s Current Industry Vodafone

Mohamed HosnyAli’s Prior Industry Intercontinental Cairo Semiramis

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Customer Resolution Manager

2022-05-01 00:00:00 - Present

Front Desk Associate

2000-07-01 00:00:00 - 2005-04-01 00:00:00

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Mohamed HosnyAli is a Strategic Commercial Operations and Customer Care leader with a demonstrated history of working in the telecommunications industry. Skilled in acheiving strategic KPIs, turning cost center functions into revenue center ones with strong analytical skills serving Customer Care, Business Development and CRM objectives with complaints and retention professionalism. Proven experience in developing people, spotting and investing in individual talents while being a strong beleiver in delivering through others and creating future successors as well. Currently im holding the post of Customer Resolution Manager where i’m being accountable of a task force to track, analyze, identify all root causes and own the E2E radical solutions of customer complaints/pain points captured from all channels (legacy & digital) across the organization Also accountable for spotting customer journey gaps and recommending/implementing all proper solutions to the CEO, CC Direcotor and business excellence teams during regular business reviews/forums. I’m responsible too for assessing the criticality and complexity of different products/services related to customers’ complaints aiming to enhance customers E2E life cycle/experience journey.