Mohamed Hassib Email & Phone Number | With over 17 years of experience in the telecommunications industry, I am a seasoned project manager and data networks engineer who leads the IT helpdesk operations and projects at Al Ahli Bank of Kuwait - Egypt. I hold certifications in Six Sigma, Scrum, and Negotiation, and I have a proven track record of delivering complex and integrated solutions for customers across different sectors and regions. As the head of IT helpdesk, I am responsible for ensuring the quality and efficiency of the IT services and support for the bank's employees and clients. I manage a team of IT professionals who handle the daily operations, troubleshooting, and maintenance of the IT systems and infrastructure. I also oversee the planning, execution, and reporting of multiple IT projects, from initiation to closure, in alignment with the bank's strategic goals and standards. I leverage my skills and expertise in IT service management, service delivery management, and customer project management to ensure the satisfaction and retention of the bank's stakeholders.

Mohamed Hassib

With over 17 years of experience in the telecommunications industry, I am a seasoned project manager...
Cairo, Cairo, Egypt

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Mohamed Hassib’s Location Cairo, Cairo, Egypt

Mohamed Hassib’s Current Industry Al Ahli Bank

Mohamed Hassib’s Prior Industry Orange Business Services | Vodafone | Egynet

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Head Of It Helpdesk

2021-08-01 00:00:00 - Present

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Mohamed Hassib is a With over 17 years of experience in the telecommunications industry, I am a seasoned project manager and data networks engineer who leads the IT helpdesk operations and projects at Al Ahli Bank of Kuwait - Egypt. I hold certifications in Six Sigma, Scrum, and Negotiation, and I have a proven track record of delivering complex and integrated solutions for customers across different sectors and regions. As the head of IT helpdesk, I am responsible for ensuring the quality and efficiency of the IT services and support for the bank's employees and clients. I manage a team of IT professionals who handle the daily operations, troubleshooting, and maintenance of the IT systems and infrastructure. I also oversee the planning, execution, and reporting of multiple IT projects, from initiation to closure, in alignment with the bank's strategic goals and standards. I leverage my skills and expertise in IT service management, service delivery management, and customer project management to ensure the satisfaction and retention of the bank's stakeholders.