Mir Pasha Email & Phone Number | Results-driven Production Support Manager with 15+ years of experience in managing IT production services, leading high-performing teams, and ensuring seamless service delivery. Proven track record of improving incident resolution time by 30%, increasing team efficiency by 25%, and enhancing customer satisfaction by 20%. Key Skills: - IT Service Management (ITSM) best practices - Production support management - Incident, problem, and change management - Service desk management - Team leadership and management - Communication, collaboration, and stakeholder management - ServiceNow or other ITSM tool expertise - Scripting and programming languages (e.g., Python, Shell Scripting) - Operating systems (e.g., Windows, Linux) and databases (e.g., SQL, Oracle) Production Support Manager, BNP Paribas ISPL (2018-Present) - Manage a team of 15 production support engineers, providing guidance, coaching, and mentoring to ensure excellent service delivery - Oversee incident management, problem management, and change management processes, ensuring minimal service disruptions and optimal uptime - Collaborate with cross-functional teams to identify and resolve service issues, improve processes, and implement new technologies - Develop and maintain service level agreements (SLAs), key performance indicators (KPIs), and service metrics to measure service quality - Implement process improvements that resulted in a 30% reduction in incident resolution time and a 25% increase in team efficiency Technical Skills: - ServiceNow ITSM platform - Shell scripting and automation - Windows and Linux operating systems - SQL and Oracle databases - Informatica Power Center ETL tool - Autosys and Tidal scheduling tool - Dynatrace Monitoring tool. Soft Skills: - Leadership and team management - Communication, collaboration, and stakeholder management - Problem-solving and analytical skills - Time management and organization

Mir Pasha

Results-driven Production Support Manager with 15+ years of experience in managing IT production ser...
Chennai, Tamil Nadu, India

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Mir Pasha’s Email mir.pasha@bnpparibas.com

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Mir Pasha’s Location Chennai, Tamil Nadu, India

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Work Experience

Bnp Paribas

Application Support Manager

Present

Astrazeneca

Senior Consultant

2016-05-01 00:00:00 - 2018-05-01 00:00:00

Cognizant

Associate

2012-09-01 00:00:00 - 2016-04-01 00:00:00

Tata Consultancy Services

System Engineer

2011-10-01 00:00:00 - 2012-09-01 00:00:00

Mphasis

Software Engineer

2010-06-01 00:00:00 - 2011-09-01 00:00:00

Lionbridge

Software Engineer

2008-03-01 00:00:00 - 2010-05-01 00:00:00

Icon

Help Desk Engineer

2006-09-01 00:00:00 - 2007-05-01 00:00:00

Sutherland

Technical Support Executive

2004-09-01 00:00:00 - 2006-09-01 00:00:00

Reliance Communications

Customer Support Executive

2004-02-01 00:00:00 - 2004-08-01 00:00:00

Skills

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Languages

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FAQ About Mir Pasha

Mir Pasha is located at
Chennai, Tamil Nadu, India

Mir Pasha is a Results-driven Production Support Manager with 15+ years of experience in managing IT production services, leading high-performing teams, and ensuring seamless service delivery. Proven track record of improving incident resolution time by 30%, increasing team efficiency by 25%, and enhancing customer satisfaction by 20%. Key Skills: - IT Service Management (ITSM) best practices - Production support management - Incident, problem, and change management - Service desk management - Team leadership and management - Communication, collaboration, and stakeholder management - ServiceNow or other ITSM tool expertise - Scripting and programming languages (e.g., Python, Shell Scripting) - Operating systems (e.g., Windows, Linux) and databases (e.g., SQL, Oracle) Production Support Manager, BNP Paribas ISPL (2018-Present) - Manage a team of 15 production support engineers, providing guidance, coaching, and mentoring to ensure excellent service delivery - Oversee incident management, problem management, and change management processes, ensuring minimal service disruptions and optimal uptime - Collaborate with cross-functional teams to identify and resolve service issues, improve processes, and implement new technologies - Develop and maintain service level agreements (SLAs), key performance indicators (KPIs), and service metrics to measure service quality - Implement process improvements that resulted in a 30% reduction in incident resolution time and a 25% increase in team efficiency Technical Skills: - ServiceNow ITSM platform - Shell scripting and automation - Windows and Linux operating systems - SQL and Oracle databases - Informatica Power Center ETL tool - Autosys and Tidal scheduling tool - Dynatrace Monitoring tool. Soft Skills: - Leadership and team management - Communication, collaboration, and stakeholder management - Problem-solving and analytical skills - Time management and organization - Customer service and satisfaction focus

Mir Pasha currently works in the

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Mir Pasha has prior
experience in the following industries:
Astrazeneca | Cognizant | Tata Consultancy Services | Mphasis | Lionbridge | Icon | Sutherland | Reliance Communications

Mir Pasha has the following professional experience:
Bnp Paribas | Astrazeneca | Cognizant | Tata Consultancy Services | Mphasis | Lionbridge | Icon | Sutherland | Reliance Communications