Mina Ezzat Email & Phone Number | 16 years Experience in the Telecommunication field, projects management, marketing communications, Digital Media networking, PR, events management customer experience & business development. Currently Quality of Service Sr. Supervisor Selected as one of the Top Talents inside Orange Egypt. Team Manager for 5 Headcounts and 15 outsourced Engineers. National Roaming Project - Cairo, Giza, Canal Cities and Red Sea Area Owner. 4G,3G,2G Voice and data Complaint handling - RF Expert. Specialties: 1. Vendor Management & Business development. 2. Owner for Social Media Complaints "Technical support Engineer" 3. Small Project Management, Marketing Communications & strategies. 4. Managing work flow for top VIPs and NTRA complaints. 5.Strong knowledge of ALU / HUAWEI equipment with a flavor of Nokia & MOTO. 6. Mobile Technology - Consumer and Enterprise solutions. 7. Analyze call records from all network interfaces (Core and Radio Interfaces).. 8.RF solutions recommended for better design and optimization in order to solve customers' RF complaints.. 9. Solving Technical Complaints by outdoor solutions or implementing an indoor ones. 10. E2E Technical Complaint Handling and Quality auditor. 11. KPIs: creating dashboards and reports for the network different clusters.. 12. Testing new Handsets and different OSs which may affect the customer experience. 13. Delivering best Voice and Data services for our customers. 14. Recruiter for new Telecom Engineers. 15. Coaching and mentoring new Hires.

Mina Ezzat

16 years Experience in the Telecommunication field, projects management, marketing communications, D...
Cairo, Cairo, Egypt

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Mina Ezzat’s Email mina.ezzat@orange.eg

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Mina Ezzat’s Location Cairo, Cairo, Egypt

Mina Ezzat’s Current Industry Orange

Mina Ezzat’s Prior Industry Mobinil Ft | Mobinil | Egypt And Middle East Eme

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Work Experience

Orange

Sr. Supervisor, Quality of Service and Complaint Handling Engineer

2018-09-01 00:00:00 - Present

Mobinil Ft

Quality of Service and Complaint Handling Sr. Engineer

2008-08-01 00:00:00 - 2013-01-01 00:00:00

Mobinil

BSS maintenance engineer

2007-05-01 00:00:00 - 2008-08-01 00:00:00

Egypt And Middle East Eme

Technical and Planning Engineer

2006-08-01 00:00:00 - 2007-04-01 00:00:00

Skills

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FAQ About Mina Ezzat

Mina Ezzat is located at
Cairo, Cairo, Egypt

Mina Ezzat is a 16 years Experience in the Telecommunication field, projects management, marketing communications, Digital Media networking, PR, events management customer experience & business development. Currently Quality of Service Sr. Supervisor Selected as one of the Top Talents inside Orange Egypt. Team Manager for 5 Headcounts and 15 outsourced Engineers. National Roaming Project - Cairo, Giza, Canal Cities and Red Sea Area Owner. 4G,3G,2G Voice and data Complaint handling - RF Expert. Specialties: 1. Vendor Management & Business development. 2. Owner for Social Media Complaints "Technical support Engineer" 3. Small Project Management, Marketing Communications & strategies. 4. Managing work flow for top VIPs and NTRA complaints. 5.Strong knowledge of ALU / HUAWEI equipment with a flavor of Nokia & MOTO. 6. Mobile Technology - Consumer and Enterprise solutions. 7. Analyze call records from all network interfaces (Core and Radio Interfaces).. 8.RF solutions recommended for better design and optimization in order to solve customers' RF complaints.. 9. Solving Technical Complaints by outdoor solutions or implementing an indoor ones. 10. E2E Technical Complaint Handling and Quality auditor. 11. KPIs: creating dashboards and reports for the network different clusters.. 12. Testing new Handsets and different OSs which may affect the customer experience. 13. Delivering best Voice and Data services for our customers. 14. Recruiter for new Telecom Engineers. 15. Coaching and mentoring new Hires.