Mike Sturdivant Email & Phone Number | I am a Sr. Manager at Fidelity Investments, an American multinational financial services corporation with over 50 million customers and 4.5 trillion in assets under management. With more than 20 years of experience in the industry, I am an Sr. Operation Manaher with a passion for team development, process improvement, and customer relationship management. In my current role, I lead a team of 16 associates responsible for processing and reviewing thousands of transactions and billions of dollars per quarter. I have successfully rebuilt my team after a 75% attrition rate, increased production accuracy to 99.8%, and created new standards and reporting tools to improve team efficiency and performance. I have also created and piloted an out of office coverage strategy to maintain client service levels, improve accuracy, and increase employee morale. Additionally, I have extensive experience in managing large client accounts, transitioning new processes across different sites, and partnering with business continuity and senior management to ensure smooth and agile operations. My mission is to deliver exceptional value to clients and stakeholders, enhance workflows and quality, and empower my team to achieve excellence.

Mike Sturdivant

I am a Sr. Manager at Fidelity Investments, an American multinational financial services corporation...
Dallas, Texas, United States

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Mike Sturdivant’s Location Dallas, Texas, United States

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Mike Sturdivant’s Prior Industry Fidelity Investments | Capital One | Us Small Business Administration

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Sr. Manager Money IN

2021-12-01 00:00:00 - 2024-05-01 00:00:00

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2004-01-01 00:00:00 - 2007-01-01 00:00:00

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Mike Sturdivant is a I am a Sr. Manager at Fidelity Investments, an American multinational financial services corporation with over 50 million customers and 4.5 trillion in assets under management. With more than 20 years of experience in the industry, I am an Sr. Operation Manaher with a passion for team development, process improvement, and customer relationship management. In my current role, I lead a team of 16 associates responsible for processing and reviewing thousands of transactions and billions of dollars per quarter. I have successfully rebuilt my team after a 75% attrition rate, increased production accuracy to 99.8%, and created new standards and reporting tools to improve team efficiency and performance. I have also created and piloted an out of office coverage strategy to maintain client service levels, improve accuracy, and increase employee morale. Additionally, I have extensive experience in managing large client accounts, transitioning new processes across different sites, and partnering with business continuity and senior management to ensure smooth and agile operations. My mission is to deliver exceptional value to clients and stakeholders, enhance workflows and quality, and empower my team to achieve excellence.