Mike Hernandez Email & Phone Number | Experience Enterprise Imaging Systems Administrator Architecture and Engineering • Support the use of PACS and CPACS Change Healthcare/McKesson applications, data feeds and peripherals utilized across the Enterprise • Support the use of other software applications – Change Healthcare PACS, Viz Ai, CADStream, StatRad, Cerner, PowerShare, Powerscribe and other Radiology and Cardiology applications. • Perform system maintenance and provide software application support to maintain uptime. • Investigate, diagnose, and resolve issues within software applications. • Develop and maintain troubleshooting/how-to documents to enable other team members to share responsibilities/avoid knowledge silos • Define and document technical, operational and support processes. • Provide support to higher level managers or serve as a team member on complex projects. • Monitor applications for any performance issues and communicate to stakeholders. • Provide front-line, second level support as part of the IT Operations team. • Support all critical service management processes in ServiceNow: Incident Management, Problem Management, Change Management, Application Enhancements • Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing • Participate in an On-Call rotation. • Occasionally work after-hours/weekends to support the needs of the technology organization. • Assist, support and meet departmental goals and objectives. • Assist with facilitating user group sessions to identify and solve problems. • Communicate with vendors and other support services to install, implement, and support systems. • Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies. • Assist with coordination of local and enterprise level resources as required. • provide excellent customer service and the ability to promote innovation within the organization.

Mike Hernandez

Experience Enterprise Imaging Systems Administrator Architecture and Engineering • Su...
1031 West Alameda Street, Manteca, United States

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Mike Hernandez’s Email mike.hernandez@hcl.com

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Mike Hernandez’s Location 1031 West Alameda Street, Manteca, United States

Mike Hernandez’s Current Industry Tenet Healthcare Hcltech

Mike Hernandez’s Prior Industry Hewlett Packard

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Work Experience

Tenet Healthcare

Enterprise Imaging Systems Administrator Architecture and Engineering

2023-06-01T00:00:00.000Z - Present

Hcltech

Senior Field Support Technician

2023-03-01T00:00:00.000Z - Present

Hewlett Packard

Solution Architect, HP Enterprise Services

2010-12-01T00:00:00.000Z - 2011-06-01T00:00:00.000Z

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Mike Hernandez is located at
1031 West Alameda Street, Manteca, United States

Mike Hernandez is a Experience Enterprise Imaging Systems Administrator Architecture and Engineering • Support the use of PACS and CPACS Change Healthcare/McKesson applications, data feeds and peripherals utilized across the Enterprise • Support the use of other software applications – Change Healthcare PACS, Viz Ai, CADStream, StatRad, Cerner, PowerShare, Powerscribe and other Radiology and Cardiology applications. • Perform system maintenance and provide software application support to maintain uptime. • Investigate, diagnose, and resolve issues within software applications. • Develop and maintain troubleshooting/how-to documents to enable other team members to share responsibilities/avoid knowledge silos • Define and document technical, operational and support processes. • Provide support to higher level managers or serve as a team member on complex projects. • Monitor applications for any performance issues and communicate to stakeholders. • Provide front-line, second level support as part of the IT Operations team. • Support all critical service management processes in ServiceNow: Incident Management, Problem Management, Change Management, Application Enhancements • Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing • Participate in an On-Call rotation. • Occasionally work after-hours/weekends to support the needs of the technology organization. • Assist, support and meet departmental goals and objectives. • Assist with facilitating user group sessions to identify and solve problems. • Communicate with vendors and other support services to install, implement, and support systems. • Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies. • Assist with coordination of local and enterprise level resources as required. • provide excellent customer service and the ability to promote innovation within the organization.