Mickail Bernal Email & Phone Number | 9+ years of Experience in different Shared Services, Workforce Management and Customer Service Areas including: Analyst, Scheduler/Forecaster and Security Analyst. Major Strengths: • Strong analytical, presentation and communication skills. • Fully Adaptable, Comfortable to work in any environment. • Proactive and Responsible, •Always give the 100% in each task assigned. • Create a Teamwork attitude in the group to get better results. • High Expertise in Different Softwares: Microsoft Office - Excel, Tableau, Pivot Tables, Formulas, Build Reports, Access, Sap, Oracle, Outlook (Mail) - WFM Tools (eWFM, Avaya CMS, Cisco, IEX, Genesis,etc.) • Costumer Service I also was a customer Service Agent, Team Lead and Supervisor, that gave me experience in how to offer the customer the best quality and treatment.

Mickail Bernal

9+ years of Experience in different Shared Services, Workforce Management and Customer Service Areas...
Panama

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Security Analyst

Present

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Mickail Bernal is a 9+ years of Experience in different Shared Services, Workforce Management and Customer Service Areas including: Analyst, Scheduler/Forecaster and Security Analyst. Major Strengths: • Strong analytical, presentation and communication skills. • Fully Adaptable, Comfortable to work in any environment. • Proactive and Responsible, •Always give the 100% in each task assigned. • Create a Teamwork attitude in the group to get better results. • High Expertise in Different Softwares: Microsoft Office - Excel, Tableau, Pivot Tables, Formulas, Build Reports, Access, Sap, Oracle, Outlook (Mail) - WFM Tools (eWFM, Avaya CMS, Cisco, IEX, Genesis,etc.) • Costumer Service I also was a customer Service Agent, Team Lead and Supervisor, that gave me experience in how to offer the customer the best quality and treatment.