Mick Robinson Email & Phone Number | As a Service Delivery Manager at JOHN FINCH COMPUTERS LTD, I am responsible for ensuring the quality and efficiency of IT services for our customers. I have over 7 years of experience in managing service desk operations, coordinating complex projects, and leading teams of IT professionals. I hold ITIL4, AgilePM and Change Management certifications, which enable me to apply ITIL4, agile and change management principles and practices to deliver value and satisfaction to our customers. I am passionate about employee training and development, as I believe that investing in people is the key to success. I have designed and implemented training programs and coaching sessions for my team in Asset Management, Customer Relationships, Service Desk Processes and Procedures, as well as provided feedback and recognition for their performance. I have also fostered a collaborative and supportive work environment, where we share best practices, solve problems, and learn from each other. My goal is to empower my team to deliver excellent service and exceed expectations.

Mick Robinson

As a Service Delivery Manager at JOHN FINCH COMPUTERS LTD, I am responsible for ensuring the quality...
Hereford, England, United Kingdom

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Mick Robinson’s Email mrobinson@hhl.org.uk

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Mick Robinson’s Location Hereford, England, United Kingdom

Mick Robinson’s Current Industry Herefordshire Housing

Mick Robinson’s Prior Industry Connexus | John Finch Computers | Mod Abbeywood | Hm Forces | Government Organisation

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Mick Robinson is a As a Service Delivery Manager at JOHN FINCH COMPUTERS LTD, I am responsible for ensuring the quality and efficiency of IT services for our customers. I have over 7 years of experience in managing service desk operations, coordinating complex projects, and leading teams of IT professionals. I hold ITIL4, AgilePM and Change Management certifications, which enable me to apply ITIL4, agile and change management principles and practices to deliver value and satisfaction to our customers. I am passionate about employee training and development, as I believe that investing in people is the key to success. I have designed and implemented training programs and coaching sessions for my team in Asset Management, Customer Relationships, Service Desk Processes and Procedures, as well as provided feedback and recognition for their performance. I have also fostered a collaborative and supportive work environment, where we share best practices, solve problems, and learn from each other. My goal is to empower my team to deliver excellent service and exceed expectations.

Mick Robinson has prior
experience in the following industries:
Connexus | John Finch Computers | Mod Abbeywood | Hm Forces | Government Organisation

Mick Robinson has the following professional experience:
Herefordshire Housing | Connexus | John Finch Computers | Mod Abbeywood | Hm Forces | Government Organisation