Mick Collins Email & Phone Number | Experienced Service Delivery Manager with more than 20 years’ experience in IT, across financial, retail and government industries. Business facing IT operations manager with 10 years’ experience in delivery, people management, engineering, re-engineering, and implementing best practice policies and procedures. Worked in multiple regions and countries, including Australia, Ireland, India and the USA, and have managed multi-cultural on-site and global virtual teams. Excel at building and developing high performing teams, leading people through change, and managing teams within complex IT environments With EMC Managed Services, I have implemented and worked with onsite and fully remote delivery models based on ITIL methodology. Focused on driving high utilization from IT assets and driving down operational costs, I am customer focused with strong business acumen. Confident communicating at all levels within an organization, from managing engineers through influencing C level executives. Permanent resident of the United States Australian Citizen CORE COMPETENCIES • Cost and Budget Management • Integration of Local and Remote Teams • People Management • Operations Management • Change Management • Process Management • Measurement and Reporting CERTIFICATIONS • IT Infrastructure Library (ITIL) Certified • MCSE Certified • Linux Certified (Learning Tree) • Solaris Certified • EMC Storage Foundations

Mick Collins

Experienced Service Delivery Manager with more than 20 years’ experience in IT, across financial, re...
Sydney, New South Wales, Australia

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Mick Collins’s Email mick.collins@emc.com

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Mick Collins’s Location Sydney, New South Wales, Australia

Mick Collins’s Current Industry Dell Technologies

Mick Collins’s Prior Industry Diversus | Dell Emc | Photo | Dell | Emc

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Senior Service Delivery Manager

2018-12-01 00:00:00 - Present

Information Technology Consultant

2018-03-01 00:00:00 - 2018-12-01 00:00:00

Service Delivery Manager

2015-12-01 00:00:00 - 2018-01-01 00:00:00

Information Technology Manager

2010-10-01 00:00:00 - 2012-03-01 00:00:00

Global Technical Account Manager

2004-08-01 00:00:00 - 2006-11-01 00:00:00

SAN Support engineer

2000-01-01 00:00:00 - 2002-10-01 00:00:00

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Mick Collins is a Experienced Service Delivery Manager with more than 20 years’ experience in IT, across financial, retail and government industries. Business facing IT operations manager with 10 years’ experience in delivery, people management, engineering, re-engineering, and implementing best practice policies and procedures. Worked in multiple regions and countries, including Australia, Ireland, India and the USA, and have managed multi-cultural on-site and global virtual teams. Excel at building and developing high performing teams, leading people through change, and managing teams within complex IT environments With EMC Managed Services, I have implemented and worked with onsite and fully remote delivery models based on ITIL methodology. Focused on driving high utilization from IT assets and driving down operational costs, I am customer focused with strong business acumen. Confident communicating at all levels within an organization, from managing engineers through influencing C level executives. Permanent resident of the United States Australian Citizen CORE COMPETENCIES • Cost and Budget Management • Integration of Local and Remote Teams • People Management • Operations Management • Change Management • Process Management • Measurement and Reporting CERTIFICATIONS • IT Infrastructure Library (ITIL) Certified • MCSE Certified • Linux Certified (Learning Tree) • Solaris Certified • EMC Storage Foundations