Michelle Llasos Email & Phone Number | I am engineer with over a decade of experience in providing technical support, customer service and conducting training on Singtel's Corporate Products on both data and voice services. I lead a team of 20-30 technical support engineers and ensure SLA are met and individual agent's KPI are achieved. Aside that, I try to find ways to improve processes inherited from legacy and workflow to suit the ever changing work and customer's demands. Currently in Singtel as a Team Lead for Service Desk, I render training to our Regional Delivery Centre in Kuala Lumpur, Malaysia and Oversea Delivery Centre in Pune, India. This role includes conducting training, scheduling, tracking the individual Technical Support Engineer's progression, conduct QA and coaching to maintain the highest standard of customer experience, technical troubleshooting and adherence to processes. I am good in multitasking and able to adapt to changes to take new challenges.

Michelle Llasos

I am engineer with over a decade of experience in providing technical support, customer service and...
Singapore, Singapore, Singapore

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Associate Engineer

Present

Technical Support Engineer

2005-01-01 00:00:00 - 2007-07-01 00:00:00

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Michelle Llasos is a I am engineer with over a decade of experience in providing technical support, customer service and conducting training on Singtel's Corporate Products on both data and voice services. I lead a team of 20-30 technical support engineers and ensure SLA are met and individual agent's KPI are achieved. Aside that, I try to find ways to improve processes inherited from legacy and workflow to suit the ever changing work and customer's demands. Currently in Singtel as a Team Lead for Service Desk, I render training to our Regional Delivery Centre in Kuala Lumpur, Malaysia and Oversea Delivery Centre in Pune, India. This role includes conducting training, scheduling, tracking the individual Technical Support Engineer's progression, conduct QA and coaching to maintain the highest standard of customer experience, technical troubleshooting and adherence to processes. I am good in multitasking and able to adapt to changes to take new challenges.