Michelle Hogarth Email & Phone Number | Experienced Customer Service Team Lead with a demonstrated history of working in the telecommunications industry. Skilled in Leadership, Customer Experience, Team Development, Recruiting and onboarding new starters, and Customer-focused Service. Dynamic and high performing customer service leader with extensive background developing team members, analysing and driving results and strong general experience in all segments of organisational administration and CRM management. Highly knowledgeable in strategic planning and execution, call centre management, training and development, coaching and mentoring, team leadership, customer service and administrative duties. Experience delivering innovative customer-centric solutions that surpass our customers expectations by delivery exceptional customer service and developing the capability of team members to met industry standards in productivity and proficiency. Equipped with superior communication and stakeholder engagement capabilities as well as exceptional analytical and problem-solving skills. A proactive leader skilled in developing teams, delivering sustainable results, change management, forging productive relationships, coordinating overall business strategies and propelling customer service agents to higher peaks of success. Strong support professional with a Certificate V in Management as well as a Diploma of Management BSB51107 focused in Customer Service Management from Aspin Pty Ltd.

Michelle Hogarth

Experienced Customer Service Team Lead with a demonstrated history of working in the telecommunicati...
Commonwealth Bank, 240 QUEEN STREET, Australia

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Michelle Hogarth’s Email michelle.hogarth@commbank.com.au

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Michelle Hogarth’s Location Commonwealth Bank, 240 QUEEN STREET, Australia

Michelle Hogarth’s Current Industry Commonwealth Bank

Michelle Hogarth’s Prior Industry Telstra | Waka Kotahi Nz Transport Agency | Sitel

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Work Experience

Commonwealth Bank

Team Manager, Home Buying Pre-Qualification

2021-11-01 00:00:00 - Present

Telstra

Customer Service & Support Team Lead - Telstra

2019-02-01 00:00:00 - 2021-11-01 00:00:00

Waka Kotahi Nz Transport Agency

Customer Service Representative

2005-02-01 00:00:00 - 2007-02-01 00:00:00

Sitel

Inbound Customer Service Representative

2003-01-01 00:00:00 - 2005-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Michelle Hogarth

Michelle Hogarth is located at
Commonwealth Bank, 240 QUEEN STREET, Australia

Michelle Hogarth is a Experienced Customer Service Team Lead with a demonstrated history of working in the telecommunications industry. Skilled in Leadership, Customer Experience, Team Development, Recruiting and onboarding new starters, and Customer-focused Service. Dynamic and high performing customer service leader with extensive background developing team members, analysing and driving results and strong general experience in all segments of organisational administration and CRM management. Highly knowledgeable in strategic planning and execution, call centre management, training and development, coaching and mentoring, team leadership, customer service and administrative duties. Experience delivering innovative customer-centric solutions that surpass our customers expectations by delivery exceptional customer service and developing the capability of team members to met industry standards in productivity and proficiency. Equipped with superior communication and stakeholder engagement capabilities as well as exceptional analytical and problem-solving skills. A proactive leader skilled in developing teams, delivering sustainable results, change management, forging productive relationships, coordinating overall business strategies and propelling customer service agents to higher peaks of success. Strong support professional with a Certificate V in Management as well as a Diploma of Management BSB51107 focused in Customer Service Management from Aspin Pty Ltd.

Michelle Hogarth currently works in the Commonwealth Bank |

No Languages Available

Michelle Hogarth has prior
experience in the following industries:
Telstra | Waka Kotahi Nz Transport Agency | Sitel

Michelle Hogarth has the following professional experience:
Commonwealth Bank | Telstra | Waka Kotahi Nz Transport Agency | Sitel

You can view Michelle Hogarth’s LinkedIn profile at LinkedIn URL

Michelle Hogarth’s work email
addresses are
michelle.hogarth@commbank.com.au

Commonwealth Bank |

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