Michelle Gilliam
A highly inclusive and enthusiastic leader with more than six years of experience as a Remote Custom...
Cookeville, Tennessee, United States
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Michelle Gilliam’s Email mgilliam@ttec.com
Social Media
Michelle Gilliam’s Location Cookeville, Tennessee, United States
Michelle Gilliam’s Current Industry Humana
Michelle Gilliam’s Prior Industry Signify Health | Ttec | Edmonds Paving | Divine Designs Salon Lisas Safari Salon Center Of Balance
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Work Experience
Humana
Call Center Representative
2024-03-01 00:00:00 - Present
Signify Health
Member Engagement Coordinator
2023-08-01 00:00:00 - 2024-07-01 00:00:00
Ttec
Remote Call Center Team Lead / Supervisor
2017-10-01 00:00:00 - 2023-04-01 00:00:00
Edmonds Paving
Assistant Operating Manager
2015-05-01 00:00:00 - 2017-10-01 00:00:00
Divine Designs Salon Lisas Safari Salon Center Of Balance
Licensed Massage Therapist
2001-05-01 00:00:00 - 2014-12-01 00:00:00Skills
Languages
FAQ About Michelle Gilliam
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Michelle Gilliam is located at
Cookeville, Tennessee, United States -
Michelle Gilliam is a A highly inclusive and enthusiastic leader with more than six years of experience as a Remote Customer Service Team Lead of Pharmacy Services for group health plans. Possesses exceptional talent in analyzing and resolving complex customer issues related to medical and pharmacy insurance billing, benefits, eligibility, and coverage -with minimal effort from the customer. Specializes in claims processing, medical and pharmacy terminology, prior and pre-authorizations, and appeals. Brings inclusive leadership skills to the table along with a proven track record of optimizing net promoter scores and post-call survey scores within the team. Demonstrates a positive attitude, professional interactions, efficiency, and critical thinking abilities as both a team leader and customer service superstar.
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Michelle Gilliam currently works in the Humana |
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No Languages Available
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Michelle Gilliam has prior
experience in the following industries:
Signify Health | Ttec | Edmonds Paving | Divine Designs Salon Lisas Safari Salon Center Of Balance -
Michelle Gilliam has the following professional experience:
Humana | Signify Health | Ttec | Edmonds Paving | Divine Designs Salon Lisas Safari Salon Center Of Balance -
You can view Michelle Gilliam’s LinkedIn profile at LinkedIn URL
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Michelle Gilliam’s work email
addresses are
mgilliam@ttec.com -
Humana |
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